Quality Assurance Supervisor

Position TitlePlease make sure you read the following details carefully before making any applications.Quality Assurance SupervisorEmployment Status & Work HoursLocation: Lancaster, PAFull-Time Non-Exempt, Monday to Friday, 8:00am - 4:30pm Get to Know UsCome be a part of the #1 FASTSIGNS location globally, right here in Lancaster!Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose.What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and we can't do it without the best people and team.We are looking for a passionate co-worker, great communicator and an excellent person to be a critical part of our team; someone special to take REALLY good care of our craft and customer. Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen a culture of - Communication (the key to our success) Performance (help us grow as individuals and as an organization) Kindness (a place where everyone can thrive) as the foundation on which to build.Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process.We've built something special; perhaps you can be part of it. Position SummaryAre you passionate about perfection? Do you have an eagle eye for detail and a knack for leading teams to success? We're on the hunt for a Quality Assurance Supervisor who will champion excellence, inspire a quality-driven culture, and ensure our products and processes meet top-notch standards.What You'll Be Doing: Implement and oversee quality assurance programs, ensuring compliance with company policies and industry best practices. Monitor and analyze quality data to identify trends, systemic issues, and opportunities for process improvements. Lead problem-solving initiatives by facilitating root cause analysis, corrective actions, and preventive measures. Collaborate with production, engineering, and other departments to develop and refine quality standards and procedures. Ensure adherence to the quality management systems defined within the company. Oversee documentation and record-keeping related to quality processes, corrective actions, and continuous improvement initiatives. Train personnel on quality policies, procedures, and best practices. Participate in cross-functional teams to improve process controls and reduce variability in production. Support new product introduction and process changes to ensure quality standards are maintained. Assist in managing customer complaints and implementing corrective actions when necessary. Support, guide, and coach a team of quality professionals, including Quality Data Specialists, to ensure smooth and efficient operations. Provide coaching and growth opportunities to keep your team sharp, skilled, and ahead of the curve.What We're Looking For: A strong leader who can inspire and empower a team. A process-minded thinker who thrives on efficiency and continuous improvement. A quality enthusiast with experience in QA systems and best practices. A communicator who can bridge teams and drive collaboration.Ready to lead a team that makes quality a priority? Apply today and help us set the standard for excellence!Compensation & Benefits $33 - $37 per hour (depending on level of experience) Comprehensive benefits include Medical, Dental and Vision Insurance Various voluntary insurance benefits including short-term disability, life and ad&d, critical illness, accident. Paid Time Off: Accrue up to 15 days per year 7 paid holidays plus 1 Floating Holiday Opportunities for career advancement 401(k) Retirement Plan with employer match.Required Qualifications Bachelor's degree in Quality Management, Industrial Engineering, or a related field preferred. At least 3 years of experience in quality assurance, with at least 2 years in a supervisory role. Experience with ISO 9001, Lean Manufacturing, and statistical quality control methodologies. Certification in Quality Assurance (e.g., ASQ CQE, Six Sigma) is preferred but not required.Preferred Qualities & Characteristics Strong knowledge of quality assurance methodologies, tools, and best practices. Experience in data analysis, problem-solving techniques, and quality improvement initiatives. Excellent communication and leadership skills to foster a culture of quality and teamwork. Detail-oriented with strong organizational skills. Strong leadership skills. Ability to manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office Suite and/or Google Suite.

Created: 2025-03-08