Human Resources - HR Specialist

Title: Human Resources - HR SpecialistRead the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Location: Plantation, FL (Hybrid)Duration: Contract-to-hireCompensation: $17-$19/hourWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Job DescriptionWe are hiring an HR Specialist, responsible for triaging tasks assigned to the Team Member Services team at our Plantation, FL office. The ideal candidate will be tech-savvy, have a strong customer service orientation, and be detail-oriented. This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry-level HR opportunity, gaining exposure to a vast array of HR inquiries and questions. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you are results-oriented, you excel in quickly assessing core issues/concerns and you are efficient and organized.What You'll Do:• Review tickets and issues submitted to HR through ServiceNow• Triage and assign the cases to the appropriate HR contact• Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow• Assist with research and tracking of case issues and metrics• Provide ongoing support on decreasing triaging traffic through standardizing self-service support• Provide Tier 1 inbound phone support for HR Shared Services.What You'll Need:• HS Diploma or GED, Bachelor's degree preferred• Experience preferred in working in ServiceNow or similar case management platform• Previous HR Experience preferred• Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment• Excellent communication, analytical, problem-solving and troubleshooting skills• Detail-oriented; demonstrate strong organizational and time management skills, as well as strong data entry skillsComments for Suppliers: Hybrid 2 days in Plantation office (Will increase to 3 on May 1)Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) Retirement plan ...and much more!About INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at .INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.#IND-TELECOM

Created: 2025-03-08