Retail Account Coordinator - Hybrid

Are you a detail-oriented professional with a passion for building strong relationships and driving retail success? RMS is looking for a Retail Account Coordinator to join our client services team by ensuring seamless communication, project execution, and client satisfaction. If you thrive in a fast-paced environment and enjoy problem-solving, organization, and collaboration, keep reading!Want to apply Read all the information about this position below, then hit the apply button.In this role, you get to:Serve as the main contact and overall company expert for at least one continuity account, providing regular status updates of each account, writing all necessary account procedures and recaps, regularly touring stores and conducting quarterly analysis to identify additional revenue opportunitiesDevelop clear, concise and accurate project documents, which allow the flawless execution of servicesSupport Account Managers by completing photo review, comment review and auditing submitted reports to ensure accuracy. Follow up with reps as needed to ensure performance meets expectationsAnalyze and recap reports with clients throughout service delivery in order to allow for essential, actionable feedbackEnsure field rep coverage is obtained utilizing RMS reps as well as third party merchandisers when neededAnswer all service questions from office staff and field reps submitted via the web portal, email and phoneCreates and fosters positive relationships with all internal and external contacts including RMS peers and managers, as well as clients and potential clients. Ensure that all interactions and communications are timely, professional, and respectfulQualified candidates will have a bachelor's degree in business or related fieldA minimum of 1-3 years previous experience working for a big box retailer in an Team Lead or equivalent roleStrong understanding of retail best practices, procedure and systems are essentialCandidates must possess strong organizational skills coupled with the ability to manage multiple high priority initiatives simultaneously. Additionally, outstanding analytical abilities and a dedication to continuous improvement through technology and process are essentialStrong business communication abilities, including written , verbal and presentation are critical to this position, in addition to being very detail oriented and possessing an expertise in Microsoft Office programs such as Word, Excel and PowerPointScheduleWe are looking for someone to work Monday-Friday, 9-5:30pm. This is a hybrid position after your first 90 days, hybrid schedule will be discussed further in the interview process. The pay range for this position is $54,000 - $57,000 annually. Pay is determined by a variety of factors, including skills, qualifications and experience.Benefits· Preventative Healthcare Coverage (MEC)· FSA Account· Life and AD&D Insurance· Short Term Disability· Vol Long Term Disability· Vol Dental and Vision Plans· Vol Accident, Hospital Indemnity and Critical Illness Insurance· Paid time off· Traditional and Roth 401(k)· 401(k) company match· Perks at Work - Retail Discount Program membership· Access to DailyPayPI82e141f8d971-35216-37071243Remote working/work at home options are available for this role.

Created: 2025-03-05