Associate - Service Support - Hybrid

Position Type: RegularYour opportunity Your Opportunity At Schwab, you're empowered to make an impact on your career.Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.The Associate Service Support will play a critical role in ensuring Schwab's systems and applications run efficiently.Primary responsibilities include monitoring, analysis, and optimization of system performance to ensure the health and reliability of IT infrastructure and applications.You will work with observability tools to collect and interpret logs, metrics, and traces, and partner with development and operations teams to enhance system performance and reliability through effective observability practices.What you have This full-time rolewill also take part in the nine-month NERD (New Employee Recruitment and Development) program that blends on-the-job experience with an extensive training curriculum that covers tools, technologies, processes, and soft skills required to be successful at Charles Schwab.By pairing the curriculum, on-the-job experience, and a web-of-support from others, NERDs are well prepared to succeed in their role which sets the table for future opportunities at Schwab.The program includes: Mentorship Continuous Training and Development Certification Opportunities Hands-on Technology Experience Knowledge Sharing and Presentation Opportunities Exposure to Leadership Community of Dedicated and Welcoming Peers What you have Undergraduate degree in Management Information Systems, Network Engineering, Computer Science, Businessor related discipline with a graduation date of June 2025 or earlier and / or Workforce training certifications with a graduation date of June 2025 or earlier Ability to start full-time with the program on June9, 2025 Basic understanding of IT systems and familiarity with the product development lifecycle Familiarity with basic networking functionality, distributed systems, or both Experience with observability applications including Grafana, Prometheus, and / or InTune is a plus Passion and interest in solving problems,applying innovation, and experimentation Strong analytical skills, collaboration, and a passion for system reliability Workplace Flexibility Program We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote.Employees will have the flexibility of a hybrid work environment, spending some time working remotely and sometimes in the office.Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.*Subject to change as Schwab is continually evaluating the current environment to best care for the safety and well-being of our employees.Why work for us? Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams.Our employees get to play a vital role in reinventing a multi- trillion-dollar industry, creating a better, more modern way to build and manage wealth.Benefits: A competitive and flexible package designed to empower you for today and tomorrow.We offer a competitive and flexible package designed to help you make the most of your life at work and at home"”today and in the future.Explore further.Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status protected by law.Please click here to see the policy.Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace.If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@ or call 800-275-1281.TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer.At TD Ameritrade we believe People Matter.We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.What's in it for you At Schwab, we're committed to empowering our employees' personal and professional success.Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry.Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insuranceRemote working/work at home options are available for this role.

Created: 2025-03-05