Customer Service Representative

Advanced Call Center Technologies is seeking Customer Service Representatives to join our teams in Bristol, TN! Various shifts are open with flexible scheduling!ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed when you do! In this role, you will be the voice of the company; through positive interactions, you can make a difference. We are looking for individuals who want to join a world-class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers. We support companies across industries from Financial Services, Fraud Detection, Account Services, Mortgage, Telecom, and more!Apply today to schedule an interview!Our employees enjoy same-day pay and can be eligible for unique employee perks after training when they achieve benchmarks! You will report to the office, so you must live within a commutable distance of the work site.In order to make an application, simply read through the following job description and make sure to attach relevant documents.We offer:Starting pay is $15/hr, and after training, up to $17/hrOpportunities to advance withinFlexible schedulesTremendous bonus opportunitiesFantastic supervisors and a positive environmentAffordable benefits for you, your spouse, and/or children after 90 daysPaid time off and paid holidays after 90 daysPosition Summary:We will empower you to provide best-in-class service! Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities: Responds promptly to customer needsSolicits customer feedback to improve serviceResponds to requests for service and assistanceMaintains confidentialityListen to others without interruptingKeeps emotions under controlRemains open to others' ideas and tries new thingsSpeaks clearly and persuasively in positive or negative situationsListens and gets clarificationResponds quickly and effectively to customer questionsMulti-tasks to document while speaking with the consumerDemonstrates accuracy and thoroughnessLooks for ways to improve and promote qualityApplies feedback to improve performanceMonitors own work to ensure qualityMeets clients' specific quality standardsMeets productivity standardsCompletes work in a timely mannerStrives to increase productivityWorks quicklyIs consistently at work and on timeFollows instructions and responds to management directionTakes responsibility for own actionsKeeps commitmentsCommits to long hours of work when necessary to reach goalsCompletes tasks on time or notifies appropriate person with an alternate planOther duties as requested by managementMinimum Qualifications:Must be able to successfully pass a criminal background check Data entry and basic computer skills Previous Call Center experience or assisting customers preferredEducation: Minimum: High school diploma or GEDWe are an Equal Opportunity Employer.

Created: 2025-03-05