Sr. Quality Manager - Key Accounts

Job DescriptionTitle: Sr. Quality Manager - Key AccountsPioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.Position Summary:This position has global responsibility for holding the business relationship with the customer(s) regarding Quality topics. This position will coordinate activities for the business to understand and fulfill customer quality requirements, ensure that the business resolves customer quality problems satisfactorily, track Quality KPI's and drive improvement initiatives to ensure that customer expectations are met.Key Accountabilities:Enhance and maintain the business relationship to the customer with regards to Quality topics. Review quality-relevant customer contracts as needed, identify customer quality requirements and determine level of compliance. Ensure that respective teams are aware of quality-related customer requirements and work with them to ensure that they are setup to fulfil contracted customer quality requirements.Coordinate with respective teams to solve customer Quality problems. Escalate topics within the organization as needed to ensure that topics are routed appropriately for successful outcomes.Track customer Quality KPIs. Reporting these into the organization using local reports that easily identify where points have been lost and where improvement is needed.Drive improvement topics for achieving and exceeding customer expectations and customer KPIs.Support and cooperation with customer complaints. Includes supporting Quality Managers with their topics as needed and escalating topics as needed.Visit customers, attend customer meetings, ensure that relevant Quality information flows between the customer and local teams as needed.Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.Perform special projects as requiredBasic Requirements:Bachelor's degree in Business, Quality Management, Mechanical or Manufacturing Engineering plus 5 years quality manufacturing experience with large industrial equipment or 9 years Quality management experience with large industrial equipment.To be considered for this position, you must be a US Citizen or Permanent ResidentPreferred Qualifications:Excellent customer serviceExcellent data analytics and understanding of KPIs.Excellent knowledge of Project Management principles, including product launches in an engineering/manufacturing environment.Excellent knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the production of large industrial equipment.Excellent communication and interpersonal skills, with the ability to interface effectively at all levels of the organizationStrong problem-solving skillsSelf-starter possessing strong initiative and teamworkProficient with PC and MS Office SuiteFamiiliar with large manufacturing plant operations and equipmentKnowledge of MTU components and productsKnowledge of genset performance requirementsRolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.Job Posting Date25 Feb 2025; 00:02Pay Range$78,778 - $118,168-AnnuallyLocation:Mankato, MNBenefitsRolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.PandoLogic. Keywords: Quality Control / Quality Assurance Manager, Location: Mankato, MN - 56002

Created: 2025-03-04