Help Desk Technician/AV Assistant [17288]

Job DescriptionWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Position Title: Help Desk Technician II/AV AssistantLocation: Redstone Arsenal, ALClearance: Must be a U.S. Citizen. This position requires a DoD SecretClearancePosition Overview:The Help Desk Technician II/AV Assistant provides engineering and O&Msupport for VTC and multimedia systems to ensure resources and servicesare operational and available with minimal interruption. Duties and Responsibilities:- Monitor VTC network performance and conduct daily system/equipmentchecks to ensure connectivity and effective operation; - Schedule, coordinate and manage VTC resources, conference rooms,calendars and bridges; and set"up, establish and connect secure andnon"secure VTC calls and bridge connections; Assist local facilitators with conference room with set"up VTC andoperations; and provide training and technical assistance introubleshooting equipment and connections as required. - Provide on"site technical support during DV"hosted (O"6 and above)VTCs. - Install, configure, upgrade and maintain VTC suites, desktop VTCs,and audio/visual systems and equipment. - Monitor and control VTC performance, utilization and capacity toensure optimal system performance, availability, serviceability andrecoverability; and report vulnerabilities or deficiencies togovernment technical representatives. - Evaluate new requirements, conduct site surveys, research andrecommend solutions; and plan, engineer, design and integrateapproved solutions. - Formulate strategies, develop plans and prepare technicaldocumentation for the integration of new VTC technologies intoexisting infrastructure. - Evaluate existing infrastructure, research currenttechnologies/solutions; and provide hardware/software upgrade andreplacement recommendations for end"of"life/end"of-support COTSproducts to government technical representatives. - Recommend network design changes/enhancements for improved systemavailability and performance. - Assist with tracking and management of COTS licenses, warranties,service level - agreements renewals for VTC and multimedia systems equipment andsoftware. - Support on"demand and ad"hoc multimedia requirements. - Develop and maintain up"to"date VTC and multimedia systems andarchitecture engineering, installation, configuration baseline andaccreditation drawings, diagrams and documentation. Abilities: - Ability to organize, prioritize and meet deadlines - Capable of conveying complex information in a simplistic manner - Strong critical thinking and problem solving skills - Strong self-starter requiring minimal supervision - Able to take proactive measures to prevent problems rather thanreactive by nature - Strong verbal and written communication to effectively expressconcepts, plans, and proposalsEducation and Experience Required:- High school/GED - 2+ years of relevant experience - Must possess and maintain an IT I level certification IAW AR 25-2and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 - DoD Secret Clearance - Familiar with Cisco Collaboration or Cisco Video or equivalent,Cisco Telepresence, Tandberg, Cisco Video, DISA GVS COVID-19 Vaccinations Requirements - As required by Executive Order 14042 and the Guidance issued by theSafer Federal Workforce Task Force, all employees are required to befully vaccinated against COVID-19 regardless of the employee'slocation or work arrangement (e.g., telework, remote work, etc.),subject to such exceptions as required by law. If selected, you willbe required to be vaccinated against COVID-19 and submitdocumentation of proof of vaccination by December 8, 2021, or ifselected, by your first day of employment if hired after December8, 2021. The Company will provide additional information regardingwhat information or documentation will be needed and how, in limitedsituations, you can request a legally required exception from thisrequirement. Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer(EOE) who will provide equal employment opportunity to employees andapplicants for employment without regard to race, ethnicity, religion,color, sex, pregnancy, national origin, age, veteran status, ancestry,sexual orientation, gender identity or expression, marital status,family structure, genetic information, or mental or physical disability.

Created: 2025-03-01