Senior Product Manager, Product Evolution

Job Title: Senior Product Manager, Product EvolutionFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Job Location: Pleasanton, CA 94588Onsite Requirements:5 years of product management experience in consumer software or services. Strong design and usability awarenessFintech or prepaid/financial services experienceJob Description:We are inventing the future of gift cards, an $800 billion annual industry in the United States.Reporting to the VP of Product Management, you will help lead the world leader in gift cards to build future value propositions and experiences for a global industry worth $3 trillion that touches billions of customers annually. Core Responsibilities:Lead the transformation of the industry and the evolution of the product portfolio.Seeking a customer-obsessed and data-driven senior product manager with at least 6 years of product management experience.The ideal candidate brings technical depth and communication skills to drive product excellence in a high-performance culture.Must combine strategic thinking with meticulous attention to detail to ensure world-class experiences through every customer touchpoint.The role focuses on building upon existing foundations to integrate requirements, prioritize customer needs, and help drive product evolution.Operating within a flat, highly collaborative structure, you will lead through influence rather than hierarchical authority.Customer obsession extends to treating internal stakeholders with the same care as external customers.Demonstrated success in multiple fintech and payment products required.Experience in fast-paced technology environments strongly preferred.This role has three main responsibilities with distinct phases:Lead the team in documenting where we are (First few months):Deep experience documenting complex products and extracting detailed requirements, user stories, and epics.Excel at building comprehensive documentation of existing products while collaborating with established teams.Collaboratively lead the optimization of the existing product portfolio (Next few months):Use customer obsession, data-based decision making, and product management best practices to improve product NPS, improve CSAT, and drive organic product growth.Understand the metrics that drive product-led growth and can help others understand the same.Collaboratively define the future (Ongoing primary focus):Help shape and bring to life our vision for the future of gift cards.Contribute to an industry-redefining initiative that will redefine gifting and self-service value exchanges.Skills:Product Leadership & Innovation:Deep product expertise with exceptional stakeholder management, treating both internal teams and external customers as partners in innovation.Ability to create clear, actionable insights from customers and data that meet the highest standards of product management.Ability to lead and coach others who are looking to improve their product management abilities.Technical Skills & Problem Solving:Proficient in the Atlassian suite, Figma, Canva, Google Analytics, Hotjar, and Qualtrics (or the ability to rapidly learn).Ability to transform complex workflows into elegant, simple solutions - both conceptually for stakeholder understanding and operationally for reduced complexity.Proven track record of cross-functional product leadership, working seamlessly with design, engineering, product marketing, operations, project management teams, and executives. Cross-Functional & Global Leadership:Proven track record collaborating with teams across Europe, India, and Central America.Manage your own schedule to support global collaboration effectively while delivering excellent results.Demonstrated comfort using AI tools like Claude to accelerate workflow and drive productivity.Emotional intelligence is mandatory. Qualifications:A minimum of 5 years of product management experience in the consumer software or services space.Familiarity with the prepaid/financial services industries a plus.Strong sense of design and usability issues.Excellent grasp of technology issues related to software development.Track record of problem-solving and creativity.Experience with fast-paced agile processes preferred.Strong attention to detail and project management skills.** 3rd party and subcontract staffing agencies are not eligible for partnership in this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **

Created: 2025-03-01