Desktop Analyst II

The Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include:All potential candidates should read through the following details of this job with care before making an application.● Interacts with users to understand and document all IT issues● Install and maintain computer systems and peripherals following established standards and guidelines● Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members● Assist with the planning and implementation of IT projects across multiple sitesJob Responsibilities● Be first level of IT support for business users across multiple sites● Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions● Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.● Open service requests and manage warranty repairs with hardware vendors● Manage new user request process including configuration, setup, inventory, and testing of new user computers prior to delivery● Retire old IT assets including record keeping and appropriate asset disposal● Follow-up on equipment delivered to other sites and assure equipment was received and set up properlyRequirements● Knowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals.● Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10● Excellent interpersonal skills and ability to work effectively with others● Demonstrated customer service and support skills● Resourceful, customer focused, team player● Positive, winning attitudeEducation● Associate or Bachelor's degree in Information Technology, or related certifications with 3+ year(s) of experience in a similar role

Created: 2025-03-01