Windows Management Engineer

Job Title: Windows Management EngineerApply below after reading through all the details and supporting information regarding this job opportunity.Job Location: Chicago, Illinois 60602Onsite Requirements: WindowsMobile deviceSystems administratorJob Description:Reporting to the Device Management Manager, the Windows Management Engineer integrates and supports enterprise information systems management, including Windows systems (SME), server administration, virtualization, application packaging, networking, scripting automation, and classroom management applications.Working from a central location, this role is a Level III (resolver) resource in a tiered service desk hierarchy.The Windows Management Engineer ultimately supports teachers in educational institutions and implements end-user technology into the classroom, as well as supporting staff across the district to perform critical business functions.Key Responsibilities:Serves as the subject matter expert for the enterprise Windows Workstation OS EcosystemTests and deploys new and updated software to Windows client systemsImplement policy changes on clients via the most appropriate methodsDevelops and deploys Windows Image including building Windows OS Image for network-based deployment (PXE), USB image, and vendor factory imaging including crucial core applicationsModifies source installation media for Windows Application Packaging to redeploy with customized configuration settings across the Windows fleetSupports the service desk, vendors, and Technical Coordinators as they support the schools and students.Creates and maintains documentation for Windows Management processes, procedures, and configurationsDefines and manages the device support lifecycle for Windows systems within the classroom and across the institutionManages and configures the Windows System, including developing computer collections, managing advertisements, and deploying patches, updates, applications, and modifying configurations to ensure standardization as well as to improve the functionality of the enterprise fleet of devices using device management tools such as configuration manager, Intune, etcUses applications for device lockdown to prevent student tampering; monitoring/tracking tools to ensure student time-on-task; and efficient educator workflows.Assembles technical architecture documentation, as well as end-user training documentation, to disseminate to staff across the districtCollaborates with support teams to help ensure standards are maintained, problems are addressed, field issues are understood, and future states anticipatedUpdates all assigned tickets capturing troubleshooting activities and resolution, resolving escalations from the Service DesksTakes the lead for discovery and ownership of Windows desktop and related product issuesImplement platform-agnostic and supportable solutions across Microsoft Windows, Apple macOS & iOS, and ChromeOSCollaborate with teachers on Google Apps for Education on Windows devicesCollaborates with the technology curriculum and educational assessment partners to ensure Windows devices are fully suitable for classroom usage and student assessmentsEducation and Experience Required: High School Diploma or GED equivalent and a minimum of ten (10) years of professional experience in technology and a minimum of five (5) years of Windows system administration experience (Windows systems (SME), server administration, virtualization, application packaging, networking, and scripting automation is required); Associate degree preferred; orBachelor's degree from an accredited college or university and a minimum of five (5) years of professional experience in technology, including a minimum of five (5) years of Windows system administration experience (Windows systems (SME), server administration, virtualization, application packaging, networking, and scripting automation) is required; Computer Science, Engineering, or a related field, preferredExperience with Classroom Management Technology, preferredExperience with Windows technology in the classroom, preferredExperience with OS image deployment leveraging MDT/WDS/PXE/Autopilot, preferredMobile Device Management (MDM) administration experience, preferredRelevant industry certifications (e.g., CompTIA Certifications, CompTIA A+, Network+, Server+), preferred. Knowledge, Skills, and Abilities: Ability to troubleshoot complex systemsIn-depth knowledge of client, network, and server-side troubleshooting methodsUnderstanding of Windows configuration management via WMI, policy, registry, and scriptingExcellent verbal and written communication skills; capable of communicating and collaborating with a wide variety of internal and external stakeholdersSelf-motivated with the ability to successfully prioritize tasks, as well as function independently and collaborativelyFamiliarity with Hyper V virtual environmentKnowledge of TCP/IP and Wireless network (Wi-Fi) setupAnalysis and investigation skills, with a structured approach to problem-solvingOutstanding customer service skills.Knowledge of Microsoft technologies (Active Directory, Configman, Intune, Azure AD)Knowledge of Chicago Public Schools' network infrastructureKnowledge of wireless network (Wi-Fi) setup using enterprise-standard secure solutionsIn-depth knowledge of technical troubleshooting with Windows systemsAbility to perform end-user training on Windows platformsStrong interpersonal and organizational skills and demonstrated capability to abstract manual tasks into automated solutionsUnderstanding of at least one enterprise-level configuration management tool such as Microsoft Configuration Manager, Windows InTune, etcFamiliarity with virtualization technologies and implementations in a distributed server and VDI ecosystem** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. Yes This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **

Created: 2025-02-28