Sr. Desktop Technical Analyst

Required Skills: Desktop Support Engineer:If your skills, experience, and qualifications match those in this job overview, do not delay your application. Troy, NY50K/Year+ benefitsOnsite Associates should be flexible in shift timings and WORK FROM OFFICE IS MUST. This is 100% Work from Office Role.Good in desktop support handling in Windows, Linux, and MAC environments.Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.Installation and maintenance of Windows and Mac OS.Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.Installation configuration and troubleshooting of Desktop applications and tools.Technical knowledge of Desktop and Laptop hardware.Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.Manage Files and folder permissions.Printer installing and sharing, troubleshooting printer-related problem.Configuring and managing different types of scanners.Configuring and managing different types of network printers, scanners and peripheral devices.Managing Networks Setup - Crimping & PunchingManage Video conferencing call through IP & ISDN lines.Resolving problems related to LAN connectivity.Setting up of Wireless on Laptop and BYOD devicesExperience in working on IT Service Management Tools like ServiceNow Primary Responsibilities:Handle Tier 1,2, And 3 help desk escalations through tickets or phoneAble to work individually and in team and set priority.Follow up on outstanding requests and ensure timely resolutionCreate accounts and configure hardware as part of the onboarding processSupport audio and video equipment in conference roomsManage and monitor internal assets to ensure accurate inventory recordsMaintain all deployed computers/laptops/printers, repairing & replacing as neededSupporting IP phone systems, administering changes as neededTake on further duties steadily as you grow into your role with the team and our staffInstall, upgrade, support, and troubleshoot Windows 10, some Windows 7 and XP and Exchange, Outlook, Ring Central, Bitlocker, and any other authorized desktop applicationsInstall, upgrade, support, and troubleshoot for network printing and local printing, computer hardware, and any other authorized peripheral equipmentCustomize desktop hardware to meet user specifications and site standards.Performs work in compliance within specified warranty and security requirements.Returns defective equipment/parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory.Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Ashish Jha |Talent Acquisition |US , Canada and Latam-TAGZensar Technologies, 2635 Meridian Pkwy Durham, NCLandline:508-329-8791E: Ashish.Jha@|

Created: 2025-02-27