LenZ (Vision Pro) Support Specialist - Hybrid

LenZ (Vision Pro) Support Specialist - Hybrid All potential applicants are encouraged to scroll through and read the complete job description before applying. Innova Solutions has an immediate need for a LenZ Support Specialist: Job will be remote three days per week, but will require one day onsite in Franklin, TN and Smryna, TN, and 3 days off sitePay is $50,000-58,000/year plus 10 days of PTO, 10 days paid holidaysThis role will be multifaceted, balancing both operational and strategic responsibilities to ensure the smooth functioning and promotion of the LenZ platform within the automotive dealership network.A  LenZ Support Specialist plays a crucial role in managing both the technical and logistical aspects of the LenZ platform, ensuring dealerships have the support and resources they need to effectively utilize the system. It's a position that requires a blend of technical proficiency, industry knowledge, and strong interpersonal skills. License Management:Oversee Frontline licenses for automotive dealers and ensuring they are compliant and resources are used efficiently.Inventory and Shipping:Handle the packaging and shipping of headsets, ensuring inventory accuracy and timely delivery.Coordinate purchasing of headsets based on dealership needs, optimizing inventory levels and minimizing excess.Reporting:Generate daily, weekly, and monthly reports on LenZ Key Performance Indicators (KPIs), providing insights and recommendations for improvement.Marketing Initiatives:Drive marketing efforts to promote the LenZ platform within the network, boosting adoption and engagement.Supplier Coordination:Collaborate with suppliers to negotiate cost improvements, ensuring cost effectiveness and competitiveness in the market.Work closely with suppliers and enterprise Digital to enhance integrations and resolve technical issues promptly.Technical Support:Provide technical support to dealerships when issues arise, offering timely solutions and troubleshooting assistance. Ideal Candidate Qualities:Automotive Industry Experience:Some experience within the automotive industry is preferred, with a strong understanding of dealership operations being a significant asset.Technical and Administrative Skills:Proficiency in typing and familiarity with Microsoft Office products, including Word, Excel, and Outlook.Analytical mindset with proficiency in data analysis and reporting tools.Technical aptitude with the ability to troubleshoot and resolve technical issues related to the LenZ platform.Communication and Interpersonal Skills:Excellent communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal teams and external stakeholders.Strong negotiation skills with a track record of achieving cost savings and driving process improvements.Work Ethic and Initiative:Self motivated and proactive, with the ability to work independently and manage multiple priorities effectively.PAY RANGE AND BENEFITS: Pay Range- Pay is $50,000-58,000/year plus 10 days of PTO, 10 days paid holidays Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Website: is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.  If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@ or (770) 493-5588. Please indicate the specifics of the assistance needed.  Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.   Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions:One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)ClearlyRated® Client Diamond Award Winner (2020)One of the Largest Certified MBE Companies in the NMSDC Network (2022)Advanced Tier Services partner with AWS and Gold with MSInnova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.  If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (770) 493-5588. Please indicate the specifics of the assistance needed.  Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.   Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.Remote working/work at home options are available for this role.

Created: 2025-02-22