Customer Service Representative

Sales & Logistics Support AssistantA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.POSITION SUMMARYThe Sales & Logistics Support (aka SaLS) Assistant works closely with other SaLS members, Sales, Logistics & Distribution, Quality, Suppliers, and Customers to ensure timely and accurate delivery of requested materials. Coordinates with the Logistics & Distribution team to provide scheduling guidance for shipment schedules and expected delivery dates. Provides timely updates of shipping schedules, inspection reports, and inventory level audits. Communicates frequently with customers on shipment requirements, status, inventory, and delivery. Maintains records associated with the customer inventory management process. Generates and delivers purchase orders for to our Fujimi global distribution network, initiates shipping documents, manages inventory reports and planning functions, generates invoices, and provides additional customer support where necessary. Provides additional support to Sales and Administration in support of screening new customers, providing input to customer, or internal audits, and supports innovation of operational efficiencies. Works within cross-functional and cross-organizational teams in a variety of roles. Acts as an individual contributor to aid the organization in reaching and exceeding its corporate goals.ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)Uses internal systems, applications, and services to record purchase orders from customers. Interacts with customer systems and applications to ensure all necessary systems are updated for order processing, material handling, inventory control, or others as needed.Performs order data entry, including modifications to purchase orders and receipts of overseas products (may make inventory adjustments as necessary). Coordinates overseas outbound shipments with freight forwarding companies. Coordinates inbound overseas finished good containers with freight forwarder and customs broker. Maintains inventory controls in internal systems by accurately recording shipments, transfers and daily production amounts.Attends production-planning meetings to assist with managing products for inventory and ensure shipment to full orders. Generates invoices to customers. Updates and maintains shipping schedules, and provides notice of updates to customers.Obtains inspection reports for shipped product and emails reports to distributor/customer.Produces and distributes open order and shipped status reports as needed. Generates month end reports, inventory reports, open order and shipped status reports. Creates and places orders for finished goods to global trading partners. Responsible for timely email correspondence with distributors and customers. Schedules shipments to customers in accordance with both the sales and production schedules. Updates all sales and inventory reports monthly; semi-annual budget and forecast for all products; assists in annual revision of operating standards. Supports new customer onboarding processes as-needed, such as customer screening, requirements gathering, procedure development.Completes all other duties as assigned. POSITION QUALIFICATIONSCompetency Statement(s)Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Detail Oriented - Ability to pay attention to the minute details of a project or task. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Interpersonal - Ability to get along well with a variety of personalities and individuals. Judgment - The ability to formulate a sound decision using the available information. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Project Management - Ability to organize and direct a project to completion. Relationship Building - Ability to effectively build relationships with customers and co-workers. Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea. Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Working Under Pressure - Ability to complete assigned tasks under stressful situations. SKILLS & ABILITIESEducation: Associate's Degree (two-year College or technical school) preferred. Field of Study: Business or closely related field. Demonstrable experience in related field of operations acceptable in-lieu of degree.Experience: 1-3 years of relevant experience preferred.Computer Skills: Must be proficient with Microsoft Office Suite (Word, Excel, and PowerPoint). Comfortable with (or comfortable with learning) other software tools such as ERP or inventory control. Certifications & Licenses:Other Requirements: Possess strong oral, written and interpersonal communication skills. Ability to read, write, speak and understand English. Good organizational and planning skills. Ability to effectively deal with all levels of people, prioritize work, and deal with interruptions and conflicting deadlines. Mental capability to perform complex math computations. PHYSICAL DEMANDSN (Not Applicable)Activity is not applicable to this position.O (Occasionally)Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently)Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly)Position requires this activity more than 66% of the time (5.5+ hrs/day)Physical DemandsStandFClimbOWalkFCrawlNSitFSquat or KneelOManually ManipulateFBendFReach OutwardFGraspOReach Above ShouldersOSpeakFLife / Carry10 lbs or lessF51-100 lbsN11-20 lbsFOver 100 lbsN21-50 lbsO  Push / Pull12 lbs or lessF26-40 lbsO13-25 lbsO41-100 lbsNOther Physical Requirements: Ability to wear personal protective equipment (PPE) - Safety Glasses.WORK ENVIRONMENTWorks primarily in an office environment with occasional exposure to manufacturing and production areas. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.  EEO StatementFujimi Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Created: 2025-02-21