Operations Manager

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."Job Summary This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers. Key Performance Indicators Client retentionRoute completionColleague Retention and engagementGross Margin Route One SalesSafety Principal Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:Operations LeadershipConduct the selection and hiring process for new colleagues. Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification. Align training and peer support resources. Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.Provide support and guidance to Specialists to ensure timely and quality customer service.Identify and resolve colleague concerns/complaints.Assist in goal setting, skill enhancement and performance reviews activities for Specialists.Client RelationshipsAddress all client concerns to completion. Respond to CVC surveys as requested to maximize retention.Identify solutions for client needs to increase revenue and growthBranch OperationsDemonstrate outstanding customer service through maintenance of high quality and integrity at work environment.Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards Understand Rentokil Terminix and Ambius processes, including roadmap for safety/ structure/service offerings.Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level Complete all reports as required If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. CANDIDATE SUMMARYPreferred Experience Two or more years of equivalent management experienceExperience caring for plants is preferredAble to safely climb ladders and work on laddersExperience with Google and Smart Phone applicationsHave a good driving record and ability to drive a van / truck Required Traits and Characteristics In order to perform this job safely, it requires good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking Proven success in coaching and motivating other team membersStrong problem solving and customer service skillsExcellent written and verbal communication skillsIndependent and dependablePolite and professional demeanerAble to solve problems and escalate concernsCustomer service orientedLikes a physical jobMaintains a valid driver's license Ability to travel as required Formal Education, Qualifications or Training High School Diploma at a minimum. Prefer college degree or at least one or two years of college with an emphasis on business or related sciences in order to prepare for the management and supervisory aspects of this job.Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position.Completion of the Purdue Correspondence Course.Completion of Purdue Food Plant Course.Completion of AIB Sanitation Course.Willing to take Microsoft Office Computer CourseWhy Choose Us?A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.Click here to read more about our Total Rewards Program which includes: Professional and Personal GrowthMultiple avenues to grow your career Training and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health and WellnessFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreSavings and Retirement401(k) retirement plan with company-matching contributions Work-Life BalanceVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityWe are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace.Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.Know Your Rights - Workplace Discrimination is IllegalPay Transparency - Nondiscrimination ProvisionCalifornia residents click here to review your privacy rights.By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.PDN-9df6a069-cca5-4100-94cb-b675831b5f71

Created: 2025-02-01