Client Service Supervisor
Canon - Cooperstown, NY
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Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Client Service SupervisorUS-NY-CooperstownJob ID: 32307Type: Full-Time# of Openings: 1Category: Customer Service/SupportNY - Cooperstown-Bassett -MSAbout the Role Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.Your Impact Production and Workflow- Monitors and ensures compliance with established workflow processes and procedures.- Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.- Supervises efficient and economical utilization of equipment, materials and labor.Supervision and Employee Relations- Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.- Determines developmental goals and conducts periodic performance reviews with direct reports.Client Relationship Management- Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.- Resolves complaints escalated by the customer or other end users in a timely manner.People Management and Development- Ensures effective performance management with direct reports and oversee the overall process.- Ensures effective two-way communication with direct reports and within area of responsibility.Equipment Knowledge and Care- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.Administration and Reporting- Maintains targeted levels of profitability.- Manages and controls inventory and assets.Results Expected- Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.About You: The Skills & Expertise You Bring Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.- Associates degree or equivalent required.- Strong customer service and communication skills are required.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).- Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).- Must be able to lift up to 50lbs.In accordance with applicable law we are providing the anticipated annual salary for this role: $64,350 - 68,700Company Overview About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022 and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting /rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@. Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at #CFSPosting Tags #PM20 #LI-SH4 #LI-ONSITE PI254894890PDN-9d7df26c-355a-4486-b744-51211c2eda5b
Created: 2025-01-11