Client Svc III Rep: Device Maintenance

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.Client Svc III Rep: Device MaintenanceUS-NY-New YorkJob ID: 32543Type: Full-Time# of Openings: 1Category: Field ServiceNY - NY-NYC Health-MSAbout the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.Your Impact Main Responsibilities:- Promptly informs supervisor of potential problems or customer concerns.- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.- Strong focus on providing good customer service.- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.- Responsible for communicating and training team in changes to workflow or procedure.- Oversees and manages daily and monthly records on service activity.- Effectively communicates with the client and staff.- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.- Participates in the development, preparation and presentation of formal reporting requirements to the client.- Point of escalation onsite to address and remediate client concerns.- Responsible for maintaining site procedure guide documenting workflow processes and procedures.- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.- Site responsibility and location of coverage may change based on client and/or division needs.Device Maintenance:-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.-Follows daily, established maintenance processes and procedures.-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.-Evaluates equipment issues and notifies service department if unable to resolve.-Delivers paper.-Assists end-users in basic functionality of equipment. Records meter reads.-Maintains service activity reports.-Monitors supplies and restocks inventory.About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. - HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.- Prior experience in a customer service environment.- Good computer skills/technical knowledge.- Ability to multitask and prioritize in order to meet deadlines.- Good customer service and communication skills.- Ability to work with minimal supervision.- Ability to work OT as needed.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.In accordance with applicable law we are providing the anticipated base salary for this role: $20.55 to $28.20 hrCompany Overview About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022 and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting /rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@. Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at #CFSPosting Tags #PM20 #LI-JZ1 #LI-ONSITEPI258544579PDN-9dce64fc-887a-41c4-80dc-82bd78e24f5b

Created: 2025-01-11