Operations Support Specialist II

Founded in 1991, Gila offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. GILA is a wholly owned subsidiary of Navient Corporation. Headquartered in Wilmington, Delaware, Navient employs team members in Ohio, New York, Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at Why Join Gila?Full TimeExcellent Benefits that start the month after you start!Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, and moreWe offer $16.00/ hr.This position is onsite working from our Moorestown, NJ office.JOB SUMMARY:This is a clerical position in which the nature of work is imaging payment and non-payment mail utilizing a commercial payment processing machine, creating and balancing bank deposits resulting from the inbound mail, and responding to customer correspondence.1. Payment Handling                                                                                                                                                          Operate commercial payment processing machine to image incoming mailDecipher payment data and post to consumer accounts (adhering to segregation of duties)Reconcile and/or deposit paymentsAudit vault to ensure all payments are posted2. Handle Non-payment mail                                                                                                                                                             a.Return non-negotiable or non-postable payments with correspondenceRespond to customer correspondence with appropriate language and templates3. Tracking and Reporting                                                                                                                 Incoming payment data and outgoing deposits reportingIncoming correspondence and outgoing response reportOther duties as assignedMINIMUM REQUIREMENTS:HS Diploma1 year of payment handling required, preferably in a high-volume business environment1 year customer service1 year in Microsoft WordPREFERRED QUALIFICATIONS:10-key machine experience with a 6,500 key strokes per hour speedCommercial payment processing machine experience is preferredAdobe pdf experience is preferred    While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.Navient is a drug free workplace.

Created: 2024-11-15