Tier 3 Analytics Support Expert

CellebriteCheck out the role overview below If you are confident you have got the right skills and experience, apply today.About our mission:Cellebrites (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies in more than 140 countries, Cellebrites Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage data in legally sanctioned investigations.What you'll do:Tier 3 is the highest level of product expertise within the Cellebrite Technical Support Organization. The Tier 3 engineer is capable of troubleshooting and resolving the most complicated issues and working closely with end customers, QA, R&D, and Product Management. Requiring a high level of technical expertise, the Tier 3 engineer is responsible for the following:Provide expert tips, advice, and solutionsTroubleshoot technically complex issuesRepresent Cellebrite Support on digital forensic forumsContinually push for product improvementsProvide technical expertise to group membersTroubleshoot, investigate, reproduce issuesManage bugs with R&D to ensure timely fixes in minor/major releasesEstablish and maintain processes, procedures, documentationOffice Location: ViennaMus Have's:At least three years in a digital forensics role, but not an expert in extractionStrong background in cloud infrastructure, especially in AWSBackground in decoding and analytics softwareExperience with Cellebrite Physical Analyzer and Pathfinder productsStrong background in databases and NoSQL databases (MongoDB and/or Elastic Search).Strong background in IT infrastructure (DNS, Active Directory)Strong background in networkingHands-on technical expertise in any of the following areas:Operating systems (Windows/Linux/Android/iOS)Scripting and coding (bash/Python/C#)File and database structuresAnalysis tools (HEX reader, SQL)Strong analytical and problem-solving skillsExcellent written communication and verbal skillsExperience with debugging, troubleshooting, and reproducing issues in labExperience with providing solutions and workarounds.Nice to have's:Methodical, structured, and organizedPatient and eager to help (both internal/external customers)Strong desire to learn and develop personal expertiseStrong desire to help others develop expertiseHighly motivated with a take ownership attitudeThis is a remote position in the East Coast. Candidates in the East Coast will be considered. Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.PM19#JTPIf6da806c344a-36310-33456901

Created: 2024-11-06