Consumer Relations - Assistant - Outbound

Learn more about the general tasks related to this opportunity below, as well as required skills.Position Title: Consumer Relations - Assistant - Outbound Location: Tempus Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON, Massachusetts, United States of America Requisition Number: Req #44 Date Posted: Wednesday, October 9, 2024 Description: Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.Summary/Objective: Contact our customers in the PCA program (consumers, surrogates, and PCAs) to communicate where additional or corrected information is required to facilitate processing of program related documentation or other informationEssential FunctionsOutbound callsCommunicate with Consumer Relations staffProvides program related resource information, as applicableMust report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC)CompetenciesProfessional, friendly and understandingAble to work efficiently as a team playerSelf-motivatedCompetent with data entryWilling to learn and apply new informationPunctual and dependablePreferred ExperienceCall Center and customer service experience highly preferredBilingual a plusRequired EducationHigh School DiplomaWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.TravelNo travel is required for this position.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Assistant Job Function: Non-Supervisor Pay Type: Hourly Hiring Rate: $18.50 Compensation details: 18.5-18.5PIb7b1bf93f8a4-36310-35769043

Created: 2024-11-06