Electronic Visit Verification Support

Are you the right candidate for this opportunity Make sure to read the full description below.Position Title: Electronic Visit Verification Support Location: Salem Office, 9A COLBY STREET, SALEM, Massachusetts, United States of America ? Tempus Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON, Massachusetts, United States of America ? W. Springfield Office, 25 HAYES AVE, WEST SPRINGFIELD, Massachusetts, United States of America Requisition Number: Req #77 Date Posted: Wednesday, October 16, 2024 Description: Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.Responsible for supporting Tempus Unlimited Electronic Visit Verification (EVV) program. This involves a broad range of activities through training, implementation, rollout, and ongoing support, requiring system management and communication skills. Assure ongoing compliance with Tempus quality and FI contract requirements.Essential FunctionsDevelop and maintain in-depth expertise related to Tempus EVV solutionProvide 2nd level support for new and existing users of the Tempus EVV program.Investigate software issues and bugs, and conduct dialogue with developers to ensure continued efficiency of EVV solutionEngage in activities as directed to support full life cycle of Tempus EVV program This includes but is not limited to:Zoom / WebEx and in-person supportPilot - coordination of users, review of data, multi-directional communicationImplementation/Roll-out - training, scheduling, support, multi-directional communicationOn-going support - troubleshooting, user supportRespond to emails and communication FMS softwareFast paces high volume call center customer service inbound and outboundAs time allows assist other Tempus unlimited departmentsAll other related or assigned duties by SupervisorOpen communication with Team Leads/Supervisor and team membersLease with other departments as necessaryCoordinate with other functions to streamline workflows/handoffsSupport overall mission and objectives of Tempus UnlimitedMust report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C).Perform other duties as assigned by SupervisorCompetenciesCustomer service focusAbility to learn quickly and readily adapt to changeAbility to work independently while functioning effectively as a team playerAbility to multi-task and complete deadlines.Team work approach, enthusiasm and a strong desire to succeed!Experience with Microsoft Suite operating systemsExperience with Excel spreadsheetsStrong interpersonal and analytical skillsStrong written and verbal communication skillsExcellent organizational skillsSelf- motivatedPunctuality and dependableProfessional, friendly personality with the ability to maintain confidentialityMaintain and build positive working relationshipsRequired Education and ExperienceHigh School acceptable but college preferredSoftware and/or technical supportCustomer ServiceMicrosoft SuiteWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times.TravelTravel may be required for this position.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Associate Job Function: Non-Supervisor Pay Type: Hourly Hiring Rate: $20.00 Travel Required: YesCompensation details: 20-20PIfd50ed499c5e-36310-35822278

Created: 2024-11-06