Director of Owner Relations, Park City Projects

Position: Director of Owner Relations, Park City ProjectsHave you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Company: Reef Capital PartnersLocation: Deer Valley EastAbout the Company:Reef Capital Partners (RCP) is a successful commercial real estate investment firm specializing in both private credit and private equity investments. Founded in 2005, Reef has completed more than 500 transactions with an aggregative value of almost $2 billion dollars. Reef has an exceptional track record of performance, with an IRR on realized investments over the past decade of ~20%.Reef is currently developing several high-profile projects including Black Desert Resort in St. George, Marcella and Cormont at the new Deer Valley East Village, and Main & Sky hotel in downtown Park City. About the Project(s):Cormont consists of the construction and sale of 349 luxury condominiums (620 underground parking stalls) across 5 buildings totaling over 730,000 gross square ft. Condominiums are approved for nightly rentals and are situated at the base of the newly expanded Deer Valley East Village. Cormont will have amenities for owners and guests that include pools, fitness, guest and family lounges, movie theater, golf simulators, meeting space, bowling, casual dining and a slope-side ski amenity and valet.Marcella Landing project sits on 8.7 acres of land on the north section of Deer Valley East Village and will feature 50 townhomes from 4,000 - 5,000 sq. ft. The townhomes are currently being designed by the world renown architecture firm Olson Kundig, who consistently delivers luxury product that sells for a premium to luxury market standardsMain & Sky is a 33-key boutique hotel located in the heart of Main St, Park City. It is an operating hotel with some commercial space(s) and Marcella on Main Club; however, the hotel is projected to get rebranded and undergo significant renovation starting April 2025.Pioche Village is a 402-key condominium complex located in Deer Valley East. It is the only property that is fully completed and doing nightly rentals, to date at Deer Valley East. Job Responsibilities:The Director of Owner Relations will work closely with the Park City Project Team and EXMAR/Solera Team, and over time will create a team that will manage all the relations with unit owners, investors, club members, including any benefits and concierge services. It is anticipated that the first two of the five condominium buildings for Cormont and the townhomes of Marcella Landing will be completed in the summer of 2026. As such, the role will evolve from relationship building and as-needed support of new buyers initially, to day-to-day coordination with owners of operating residences at the time of opening and beyond. Leadership and training skills are essential as it is anticipated that this will be a leadership position of a growing team.As the Director of Owner Relations, you will serve as the advocate and single point of contact for all of our residence owners and management companies and be responsible for helping drive their overall portfolio performance. We seek someone who possesses a high degree of diplomacy, and attention to top-level customer service as liaison for the owners.Essential Functions:Coordinate with all aspects of the development and post-purchase process and be the liaison between the underlying property(s) brand and the ownersWork closely with and develop excellent working relationships with real estate agents to ensure a seamless handoff from sales to new ownershipHave a clear understanding of real estate documentation to support and address ongoing questions regarding owners' purchases, HOA and nightly rental rules, and owner benefits Support new owners with regular property progress updates and newsCoordinate post-purchase property needs including interiors selections, special requests, etc.Plan and execute on owner events, and engagement and appreciation initiatives both prior to and after construction completionWork closely with construction and development teams to understand all stages of current progress of the projectAssociation Management:Hire, coordinate with, and manage the Association Management Company(ies) and/or individuals of the Master Community and other associations within the Cormont Condominium CommunityHelp prepare the Master Community and Association budgetsCoordinate with the Management Company(ies) to prepare any reserve studiesAttend meetings required for the different associations.Prepare a Frequently Asked Questions (FAQs) document for each of the different associationsCormont Club Management:Hire, coordinate with, and manage the Club Manager and/or individuals that will manage the Cormont Club.Help prepare the Club budgetsCoordinate with the Club Manager on any maintenance schedules and/or reserve studiesAttend meetings required for the club managementPrepare a Frequently Asked Questions (FAQs) document for the clubConstruction Turnover Management:Coordinate with the construction teams to help manage the turnover of a unit to an ownerCoordinate with owners and the construction team on any unit walkthroughs or punch list items requiredRental Management: Coordinate with the rental manager on any owner related concernsQualifications:High School Diploma/GED; Bachelor's Degree Preferred15+ years of related professional experience7-8+ years of Luxury Hotel and/or Hospitality Management experiencePrevious experience as an HOA Manager or Property ManagerEducation and/or experience in budget preparation and management of a budgetImpeccable customer service skills and attention to detail in operations, relationship management and written & verbal communicationA genuine "people person" with a proven ability to adeptly address difficult interpersonal situationsDemonstrated experience working with high-net worth individuals and developing and nurturing professional relationships with such individualsUnderstanding and ability to train others on premiere guest experience deliveryWillingness and ability to wear multiple hats and do whatever is necessary to ensure stakeholder needs are metTime management skills that allow you to demonstrate initiative, ensuring timely and efficient response to owner's/managers' requests for assistance.Willingness and ability to work unconventional hours (when necessary) to accommodate needs of customersDeep understanding of hotel development processes, including financing, construction, and operationsDemonstrated experience in major event planning and executionSolid understanding of hotel performance measures (ADR, Revpar, Occupancy, etc.), analytical skills, and executive presence at the owner/management company levelProject management skills, account management skills, and consultative skills with natural diplomacyCraft presentations and communications that are professional for both internal and external audiences.Must be capable and proficient in the use of required computer systems, including Microsoft Office, Salesforce, Zoom, accounting software, etc.Must have excellent organizational skills to understand, manage and maintain all files for residential units, as well as various building maintenance contracts, insurance policies, etc.Must be able to pass a work history background investigation and have a clear drug screeningPotential travel 10% of the timeCompany Benefits:401(k) plan with company matchGenerous company health plan with $1200 HSA matchFlexible paid time-offCell phone allowanceAbility to invest in projects with preferred terms#J-18808-Ljbffr

Created: 2024-11-06