LAN IT Engineer

Location: Torrance, CAApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Job Description:PC, Server and Azure support for the customersAssists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)Manage related to servers & Network documentCreates, manages, documents and updates trouble tickets as necessary within the company ticketing systemResearch on new technologies, products and network equipment and share the Information to coworkersSupport our customers for Microsoft Active Directory environment, desktop application, E-mail and NW devicesEscalation of problems when unable to resolveOther duties as assigned by SupervisorProvides advanced level technical support with the Microsoft suite of products (Windows 10, Microsoft 365, etc.)Ensures successful completion of all daily tasks (externally and self-assigned)Know and experience for Azure service and VMCreate and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.Report to supervisorQualification / Requirements:English (Required), Japanese (Preferred)Helpdesk support experience (Preferred)2+ years of TCP/IP network work experience or equivalent knowledgeCommunication skills with customers, vender/carrier and company staffDocumentation skillsMicrosoft office products (Visio, Word, etc.) skillsOwn car for visiting customer officesKnow Azure and VMMCSA/MCSE (Desired)CA Driver's license#J-18808-Ljbffr

Created: 2024-11-06