Senior Director, Client Success & Services

LocationDetroit, MI, USA115000 per yearSalaryFull TimeMedical, Dental, Vision, PTO, 403(b), Holiday PayThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.About United Way for Southeastern MichiganWhat it's like to work United? Here at United Way for Southeastern Michigan, our employees combine their individual strengths to develop solutions to some of our region's toughest challenges. Come join us as we mobilize a network of hundreds of partners and thousands of donors, advocates, and volunteers to build equitable communities of stable households and thriving children!Position OverviewUnited Way for Southeastern Michigan is seeking a collaborative leader to serve as the Senior Director of Client Success and Services, inclusive of our 2-1-1 call center, social navigation (care coordination) team, utility assistance programs, and other directly provided client services as they come online. Working closely with our department heads and leaders across the organization, this position will continue the integration of these workstreams and client flows to ensure a holistic, proactive, and person-centered approach to our system design and services.As a public face of Client Success and Services, the Senior Director must have an engaging, compelling presence, deep understanding of the regional social safety net and state and federal assistance programs, and be passionate about the role that United Way plays in providing safety-net services, both virtually and place-based, for our community.Required Experience & EducationA bachelor's degree in human or social sciences, social work, nonprofit management, public administration or a related field. A master's degree strongly preferred.A minimum of 8-10 years of experience in nonprofit program management, human services, or a related field with a minimum of 3-5 years of leadership experience, including management of multiple teams; prior experience managing call-center operations preferred.Change management experience; leading team efforts to think creatively and manage through times of organizational and sector transitions.Applicants are encouraged to submit a resume & cover letter for this opportunity. Applicants interested in this opportunity must provide proof of Covid vaccination status if selected for this role.#J-18808-Ljbffr

Created: 2024-11-06