Manager, Capacity Management

Position SummaryA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.The Capacity Management Manager is responsible for driving ongoing improvement of patient access through optimal scheduling design and utilization of provider templates and capacity across the system. As such, the Manager is expected to build and maintain collaborative relationships with physician and clinical department leaders and provide strategic direction over a range of activities including management of ambulatory scheduling workflow, technical build design and provider schedule template management.Their primary focus is to maintain optimal provider templates, consult with internal stakeholders to maintain Epic decision trees and other scheduling builds, and to analyze demand and capacity data to create actionable recommendations for improvement.The Capacity Management Manager fosters and promotes a culture of excellence. They build trust and collaboration across the cross-functional team to help ensure a seamless patient and provider experience.Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Gather and compile information and reports to understand demand-capacity imbalances, identifying access barriers related to templates and Epic decision trees, and optimizing the use of all applicable Epic functionality, specifically related to scheduling/access.Serve as subject matter expert in template design and scheduling functionality to support practice leaders, project team members and department colleagues. Research, apply and communicate best practices to the team and to stakeholders within clinical departments.Oversee, monitor, and support, in collaboration with Access leadership, internal processes essential to day-to-day operations, including but not limited to:Assessing capacity management needs and applying appropriate resource allocation to meet the daily operational needs of each clinic.Participating in the development, implementation, and ongoing optimization of operational systems and processes, focusing on volume optimization and practice operations.Developing, implementing and analyzing key performance metrics to provide regular and consistent feedback and holds all teams accountable for performance measures.Work collaboratively with clinical management team regarding process improvements, technology enhancements, and other operational recommendations.Maintain Epic certification in Cadence and understand integration with other Epic applications and third-party systems.Minimum QualificationsThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EducationBachelor's degree or equivalent work experience requiredExperience5 - 7 years of direct experience with Epic scheduling workflows, including technical/build environmentEpic Cadence certifiedStrong organizational and problem-solving skillsDemonstrated leadership qualities and abilitiesStrong organizational skills with the ability to lead and complete multiple, complex projects on time with high quality resultsAppreciation of timeliness with resolving issues and determining priorities. Strong planning and delegation skills, including ability to develop and cross-train staffStrong knowledge of performance evaluation techniques and customer service metricsExcellent verbal and written communication skills with strong interpersonal skillsStrong problem-solving ability and analytical skillsAbility to work effectively in a demanding, team-oriented, and fast-paced environmentExperience working with Microsoft Windows applicationsSupervision ReceivedWorks under Senior Director, Patient Access, or appropriate leader.Typical Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Frequent mobility and/or sitting required for extended periods of time. Requires manual dexterity to operate computer keyboard, calculator, copier machine, and other office equipment.Working ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#J-18808-Ljbffr

Created: 2024-11-06