Firstsource Solution USA

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Location: ONSITE at a Medical Facility in Lillington, NCHours: Monday-Friday 10:00am-6:30pmGENERAL SUMMARY:The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Duties and Responsibilities:Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.Initiate the application process bedside when possible.Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.Introduce the patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.Record all patient information on the designated in-house screening sheet.Document the results of the screening in the onsite tracking tool and hospital computer system.Identify out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.Review system for available information for each outpatient account identified as self-pay.Face to face screen patients on site as able. Attempt to reach patient by telephone if unable to screen face to face.Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.Conduct outside field work as required, including patient home visits to screen for eligibility of State, County, and Federal programs.Other duties as assigned or required by client contract.Educational/Vocational/Previous Experience Recommendations:High School Diploma or equivalent required.Must be able to speak fluent English and Spanish.1 - 3 years' experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience is preferred.Previous customer service experience preferred.Must have basic computer skills.Must have a valid driver's license.Must have reliable transportation.Must be willing to be or is COVID-19 vaccinated.Working Conditions:Must be able to walk, sit, and stand for extended periods of time.Dress code and other policies may be different at each healthcare facility.Working on holidays or odd hours may be required at times.We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.#J-18808-Ljbffr

Created: 2024-11-05