Lead Facilitator & Experience Designer

EY Lead Facilitator & Experience DesignerLocation: Providence, Rhode IslandAll candidates should make sure to read the following job description and information carefully before applying.EY wavespace Lead Facilitator & Experience Designer (Senior Manager) collaborates with a wide-ranging set of stakeholders in the EY wavespace, across the broader EY community, and externally with clients to design and deliver bespoke and repeatable experiences based on a strong design thinking foundation. Must have the capability to manage the end-to-end delivery of wavespace sessions with special attention to event design, support, and logistics that enable a world-class experience.Key responsibilities include:Brand ambassador, custodian, and curator of EY wavespace across Sub-Saharan Africa.Represent Johannesburg wavespace across the global wavespace community, attending global and EMEIA calls and responding to requests.Drive engagement with the local EY wavespace Council, linking into the Council for input and support where required.Integrate into Account Planning for Top 25 Channel 2, Top 20 Channel 1, and other accounts noted as strategically important.Collaborate with Strategic Deal Management team on key strategic pursuits.Build and maintain a network of EY SMRs to create the right solutions and wavespace experiences for clients and bring the best of EY to those conversations.Promote the EY wavespace, encouraging adoption and application, especially among the Top 25 Channel 2 and Top 20 Channel 1 accounts, and support them to achieve their wavespace usage targets.Experience Design:Be the primary interface to wavespace clients, taking accountability for all aspects of planning and delivering a wavespace design and/or experience.Manage resources, session scope, estimates, and actual costs.Coordinate session design to include Miro, Co-Create, Slido, and other immersive tools including metaverse & GenAI environments, as appropriate to the session design.Oversee and maintain experience documentation through global wEP (wavespace Experience Platform), ensuring data completeness, customer feedback, and successful closeout.Accountable for experience follow-up, reporting, and billing.Maintain the EY wavespace brand and consistency in delivery of experiences.Manage Customer Experience Coordinator and wavespace Technician.Facilitation:Understand the session purpose and objectives in order to manage changes to session scope and timing.Participate in design strategy for concurrent client sessions.Display high levels of emotional intelligence and a deep understanding of the importance of energy, flow, and inspiration.Offer ideas on how to approach client challenges including industry trends and user experience.Build out and maintain a co-facilitator community across Sub-Saharan Africa, Service Lines, Sectors, FOPs, and Solutions.To qualify for the role, you must have:Bachelor's degree and/or Design thinking qualification.Proven track record of successful design and delivery of innovation sessions.Comfortable working closely with C-suite level executives.Well-developed collaboration ability.1+ years of working with facilitation tools.Knowledge of EY's wavespace methodologies.Strong demonstrable Emotional Intelligence (EQ).Strong internal network across EY to help accelerate the adoption of wavespace.Experience in designing, managing & running multiple-day events for external clients.Ability to manage teams to produce compelling content for client events.Self-motivated, organized, and independent.#J-18808-Ljbffr

Created: 2024-11-05