Senior System Administrator

ManTech is looking for a motivated, customer-oriented Senior Systems Administrator to join our team in Washington, DC.If you want to know about the requirements for this role, read on for all the relevant information.Responsibilities include, but are not limited to:Maintain/troubleshoot Windows servers and workstations, both on-site and remotePerform Windows system administrative support to include adding and removing users, installing software and monitoring systemsMaintain domain controllers, file servers, application servers and other cloud resourcesProperly receive and triage customer incidents in the ticketing systemFollow standard operating procedures to accurately log all tickets within the ticketing systemPerform remote troubleshooting through diagnostic techniquesProperly escalate unresolved tickets to the next tier of supportEngage with customers throughout the process and follow up to ensure proper incident closureEnsure quality and productivity standards are maintained while meeting customer timelinesAssist in configuring baseline switches, routers and PCs being prepared for deploymentCoordinate equipment preparation and shipping, confirm customer receipt, and validate inventoriesPerform remote site surveys and identify requirements for hardware and cablingBasic Qualifications:5+ years of related experience as a System Analyst/Administrator or similar roleExperience with network and patch managementExperience of system security, data backup/recovery, and network monitoringExperience with troubleshooting and problem-solving issues to resolutionExcellent customer interaction with a focus on positive service supportPreferred Qualifications:Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institutionDoD 8140-451 Intermediate Certification (Cloud+ or GICSP or SSCP or GSEC)Microsoft Certified Solutions Associate (MCSA)Security Clearance Requirements:Top Secret-SCI clearance adjudicated within the last 6 yearsWilling to submit to a random polygraphPhysical Requirements:Must be able to remain in a stationary position 50%Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Often positions self to maintain computers in the lab, including under the desks and in the server closetFrequently communicates with co-workers, management and customers, which may involve delivering presentationsMust be able to exchange accurate information in these situationsThe projected compensation range for this position is $102,700-$170,800. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in its employees beyond just compensation. ManTech's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.#J-18808-Ljbffr

Created: 2024-11-05