Anthropologie Omni Service Specialist

This position is located at 125 Market Street, Lynnfield, Massachusetts, 01940 United StatesFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Role SummaryThe Omni Service Specialist contributes to the customer experience by supporting omni service processes. Their goal is to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the warehouse.Role ResponsibilitiesCustomer ExperienceStrategically processes order queue and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited ordersMaintains standards through the use of proper packaging to exceed the customer's product expectationsEffectively uses store technology to ensure a seamless omni-channel shopping experience for the customerBusiness OperationsOversees the omni process to ensure fill rates are maintained and the brand standard is followedOversees organizational standards related to supply needs, technology, workstations, order staging and pickup areasFacilitates the transfer of online products back to the warehouseAdheres to store's safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the storeCommunication + RelationshipsCommunicates daily with the leadership team on omni processes to ensure task completionProactively escalates issues that may be impacting the ability to fulfill ordersCollaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiencySets an energized pace to establish and maintain omni-channel standards and service level agreementsRole QualificationsAbility to work flexible hours to meet the needs of the store omni channel demandProven track record in leading operational processes and achieving measurable resultsEagerness to learn and grow within the organizationThe PerksURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!Pay RangeStarting from USD $16.29/Hr.EEO StatementUrban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.#J-18808-Ljbffr

Created: 2024-11-05