Customer Support Engineer

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Real Soft, Inc / Diversity Direct, is seeking the following. Apply via Dice today!You could be just the right applicant for this job Read all associated information and make sure to apply.Client is looking for a Customer Support Engineer to support a critical mission out of Chantilly, VA. This position offers a flexible 12-hour, rotating shift schedule at the Chantilly, VA location.Primary Responsibilities:Respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.Monitor system performance and take corrective actions as requiredInvestigate and resolve user application access issues.Resolve name change issues by updating system directory/LDAP (OUD) with appropriate attribute changes from customer database.Document incidents, workaround, root cause analysis, and corrective actionsPerform system checkouts and testing of system upgrades and patches in the operational environmentsCoordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.Independently represent the program in supporting consumer or mission partner maintenance activitiesCoordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government LeadershipReview and report meaningful metricsProduce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.Core Qualifications:BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degreeTop Secret security clearanceExperience with the operations of IT help desk (all tiers)Strong Linux/UNIX command line experienceStrong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnelAbility to quickly learn new software and IT conceptsStrong problem solving and decision making skillsAbility to work autonomously as well as an integral member of a teamAbility and willingness to work the schedule, overnight Panama shift schedule (6p - 6a) to include weekends.Clearance RequirementsActive Top Secret clearance upon hire and ability and eligibility to obtain Top Secret SCI.#J-18808-Ljbffr

Created: 2024-11-05