West Coast Regional Manager - Surveillance

The following information provides an overview of the skills, qualities, and qualifications needed for this role.Description:Private Investigative insurance industry experience required.Minimum 2 years in the field as a surveillance investigator required.Join a leader in the investigations industry whose history spans over 60 years! Essential job functions include, but are not limited to:Work with Assistant Vice President of Operations and/or Director of Surveillance to evaluate service line performance and develop strategies to ensure performance standards are met or exceededRepresent the company in a professional manner at all times, focusing on communication and appearanceWork well in a rapid paced environmentDaily results communicated to clients by telephone and emailDaily communication with field staff by telephone and emailDaily communication with senior management by telephone and emailElectronic assignment document reviewAnalysis of client requests and objectivesInstructions of client assignment and objectives summarized for investigatorInvestigator case assignment done electronically in scheduling softwareAssignment details and related documents distributed to investigator electronicallyManagement of client budget authorization in relation to work conductedKnowledge and direction of investigator activity and decisionsClient expectation managementResult reporting to clients via email and phoneInvestigator motivation and leadershipInvestigator accountability managementInvestigator report reviewOccasional field work both independently and with investigatorsClient instruction review and adherenceInvoice calculation and creationInvoice approval if completed by administrative staffEmployee availability managementEmployee overtime managementEmployee performance reviews and compensation managementOccasional client face to face meetings/lunches/dinners/eventsOccasional association meetings/eventsWeekly attendance (phone/video) at staff meetingsInvestigator weekly timesheet approvalResponsibility for investigator legal complianceMonitor/Coordinate Investigators Travel & Expense Represent Company/Client in court and/or legal proceedingsFinancial Responsibilities and Measurable Performance GoalsRequirements:Knowledge and Skills:Excellent spoken and written English communication skills (Spanish speaking a plus)Ability to communicate ideas effectively and professionallyStrong computer and internet skillsDemonstrated ability to manage multiple, competing prioritiesMinimum of 5 years experience in a related roleAbility to work under pressure and meet deadlinesCareful attention and commitment to accuracy and detailStrong organizational & prioritization skillsGoal oriented and comfortable working with metricsAbility to model behaviors that reflect Frasco's core valuesMinimum Qualifications:Private Investigative insurance industry experience required (surveillance)Minimum 2 years in the field as a surveillance investigator requiredBachelor's Degree in Criminal Justice or related management experience preferredValid Driver License requiredAuto insurance limits $100,000 / $300,000 / $50,000 requiredStrong computer skillsExperience with coaching, teaching, assessing and mentoringAbility to problem solve and lead teams to produce timely resultsStrong interpersonal skills and capabilities for dealing with all levels of management, their support teams and broad cross section of clients.Must reside in Pacific Time Zone Salary is competitive and commensurate with experience and location. This is a Full-Time Salaried/Exempt Position.ABOUT US: Frasco Investigative Services, a division of Frasco, Inc., provides unparalleled quality investigations throughout the entire United States. Frasco is a full-service investigation corporation serving the insurance, legal, employment, and entertainment communities. Our client base includes many of the nation's largest insurance carriers in the workers' compensation, liability, and disability arenas; corporate and independent counsel; risk management for entertainers and public figures; and many municipalities and public agencies. Services we provide include surveillance, statement & interviews, activities checks, background checks, and other investigative endeavors. Through our Frasco Profiles division we provide national and international pre-employment screening. Our people: replies will remain confidential. EOEPM21Compensation details: 55000-75000 Yearly SalaryPIb382137ff71a-36310-35763318

Created: 2024-11-04