Bank Deposit Services Representative I /Req #1068

Deposit Services Representative I Department: Deposit ServicesReports to: Deposit Operations ManagerSupervises: NoneStatus: Non-Exempt / Full-Time On-siteLevel: Level 4Location: Sanford, MEMust already be authorized to work in the United States. Relocation is not provided.Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.Summary for the Deposit Services Representative:Assists other members of the Deposit Services Department with processing of daily work. Assumes other Deposit Services duties when there is an absence within the department. Provides internal and external support for all deposit account products. This person must be patient, able to research, problem-solve, handle a very busy atmosphere and have the ability to handle stressful situations and resolve customers issues and complaints. Must be able to meet daily deadlines.Job Requirements for the Deposit Services Representative:One year of employment experience with Partners Bank or financial institution settingFamiliar with Regulation E and Regulation CCWorking knowledge of ACHWorking knowledge of Partners Bank products and servicesExcellent internal/external customer relationsMust be organized with ability to multitaskMust be a team playerSpecific Job Functions for the Deposit Services RepresentativeProcess un-posted items, Charge Backs, Check adjustments, and check images in excess of $5,000 for endorsement and signature, stop payments, notice of holds, A9 Forms, ID Theft 911 Enrollments, ACH disputes.Processing Encoding/Listing Errors, IAT Transactions, review & redirect Incoming ACH Exception items.Process SSI Notification Requests, Deposit VerificationsRespond effectively to customer inquiries in regard to fees and discrepancies and research requestsPerform some Electronic Banking functions, including phone & email support, remote deposit capture, pin resets and limit controls. Willing to take on additional responsibilities.Cross train in Core Department to assist with their daily tasks.Assist bank with new CD Listing Service program.Scanning documents into FDM Document Imaging system.Approve RegD exceptions and charge account accordingly.Monitor and research savings and Savings & DD Unposted General LedgerResearch and mail exception statements and distribute in-house statementsTrack pending signatures for Stop Payments on checksVerify wiresResponsible for placing holds on accounts for Large Dollar NotificationsAssist with court subpoenasPrint and mail afternoon reportsHandle returned mailProcess and file check ordersThis Job Description for the Deposit Services Representativedescribes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Our generous benefits are listed on our website: Partners.bank/about/careers/PI21916e7399d7-36310-35520402

Created: 2024-11-04