Senior Teller

Position Title: Senior TellerReports to: Assistant Branch ManagerApproved by: VP, Retail Distribution NetworkGeneral Statement of Duties:A Senior Teller's position will encompass that of a Teller 2 and serve as a coach and trainer to other tellers. They will strategize with management on effective relationship-based sales techniques and work with the teller team to consistently improve referral quality. The Senior Teller will ensure the operational soundness of the teller line through inspection and coaching. Essential Job ResponsibilitiesRequired to provide unparalleled customer service during each interaction through a high level of professionalism both in person and on the phoneProcess routine transactions as requested by customers quickly and accurately such as deposits, withdrawals, cashing checks, payments, IRA transactions and issuing official items behind the teller line as required by office needsProcess all complex transactions as requested by customers including wires, fraud, research, and new accounts (consumer).Assist with Branch reconciliations as needed while helping other tellers find and correct errorsOrdering cash and verification of incoming or outgoing cash as neededCan speak with customers knowledgably about more complex accounts (business, trusts, IRAs, etc.) and identify and assist customers with enrolling in, or education on, additional services Will have personal referral/sales goals that will contribute to the branch's performanceContributes to building a positive team environmentAssumes responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitivenessAct as a peer coach to other tellers at the branch as well as the float on all topics including sales, operations, and customer serviceWork with management in the development and implementation of best practices to improve both sales techniques, productivity, and operational soundnessResponsible for compliance and understanding of the Bank's policies, procedures, and legal guidelines, both new and existing.A Senior Teller may have supervisor authority which may include, staff supervisor, and system override capability. All authority will be given at the Branch Manager's discretion.Additional responsibility, as needed by office, will be assigned by the Branch ManagerDesired Experience & SkillsInternal Candidates: Minimum of "Meets Expectations" on annual performance review2-3 years of banking or financial services experience1+ year(s) experience in cash handling position that involved customer service2-3 years of experience in a sales environment (desired)Great interpersonal and communication (written and oral) skillsAbility to perform simple math such as interest calculations, percentages, multiplication, and divisionHigh School Diploma or equivalent. B.S. or Associates in Business or related field desiredGreenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. PIcc68eebd5d20-36310-35760291

Created: 2024-11-04