Technical Laboratory Services Manager

ResponsibilitiesSubmit your CV and any additional required information after you have read this description by clicking on the application button. Location Gaithersburg, MarylandUS Job ID REQ-053580 ResponsibilitiesServe as the People and Culture Leader for the TLS teams.Lead the TLS team to ensure the delivery of uninterrupted service to the customers in the lab. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvement.Act as first-line supervisor to team members and provide coaching, performance review, and other administrative functions.Interface with key customer contacts to ensure KPIs are being hit and customer satisfaction is at a high-level.Identify areas of growth within the existing customer program and support outside activities to promote the overall expansion of the program as needed.Provide support and basic oversight for other customer sites which may include some regional travel.Work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.Work in collaboration with Customer line and PerkinElmer safety reps to ensure a high level of safety is maintained in the lab.Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.Coordinate periodic review of Service Level Agreement contracted tasks with all relevant groups (i.e. Customer lines, Technical Laboratory Services and management).Attend floor/building oversight meetings.Facilitate weekly team lead meetings/daily huddles.Participate in the interview panel for all new hires.Perform other reasonable duties as deemed necessary.Provide a general induction/orientation for new members of staff and visitors.Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment for self and the teamNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any timeBasic Qualifications:Bachelor degree or higher in a scientific or engineering discipline and 5+ years of experience working in a research laboratory environment ORAssociate degree in a scientific or engineering discipline and 7+ years of experience working in a research laboratory environmentMinimum of 1 year of experience leading people.Preferred Qualifications:2+ Years of experience within the pharmaceutical industryExpertise in Analytical and/or Preparative Purification techniques is a plus.Knowledge of 5S principles.Working understanding of GLP/GxP.Knowledge of Health and Safety.Knowledge of databases and ordering systems.Knowledge of chemicals and safe handling.Aptitude for technical and practical matters.Experience of working in a compliance driven environment.Strong team player with experience in a high-quality customer service operation.Effective experience in improving processes.Strong verbal communication skills.Self-motivated and ability to work under pressure to balance conflicting deadlines.Service orientated attitude combined with innovative thinking.Ability to travel regionally on occasion;

Created: 2024-11-01