Practice Manager - Adult Medicine

Career Opportunities with The Dimock CenterA great place to work.Careers At The Dimock CenterCurrent job opportunities are posted here as they become available.You are a caring, hard-working individual who thrives in a team environment and is committed to excellence. You have experience in a medical or office setting and are comfortable interacting with patients, as well as managing teams and administrative responsibilities.The Dimock Center is a federally qualified community health center that heals and uplifts individuals, families, and communities. Our vision is to redefine the model of a healthy community by creating equitable access to comprehensive health care and education. We promote a culture of respect, excellence, equal opportunity, and commitment to our employees and the communities we serve.Our Health Center offers a range of primary and specialty health care for adults and children. We provide specialized clinics, Eye Care, Dental, Pediatrics, and OB/GYN.JOB DESCRIPTIONSummary/Objective:A key part of the multidisciplinary team, the Practice Manager is responsible for the oversight of the operations of the Adult Medicine to ensure smooth, patient-centered delivery of services.Essential FunctionsCollaborates with the clinical team to impact patient volume, help meet budgeted target goals, and facilitate patient outreach.Monitors systems to track new patient "inflow" and "outflow" rates.Initiates letters for patient communication, including new provider communications, mass outreach mailings, and coordinates population health outreach mailings.Assists the clinical team with clinician scheduling changes, flag issues; oversees "bump" list of appointments to be rescheduled. Monitors providers' schedules for accuracy of appointments booked (i.e., correct PCP, following individual clinic scheduling rules, maximizing schedule to ensure all slots are filled, producing reports and monitoring the day to day volume).Receives calls when operations staff call out, maintains attendance records, posts operations staff schedules and ensures adequate coverage of all shifts.Produces monthly providers' schedules and posts to shared folder alerting clinical director of any scheduling issues that warrant intervention.Notifies answering service with call schedule, holidays, changes in clinic opening.In conjunction with the Director of Operations, address DNKA's including pattern recognition, interventions to address, and monitoring of results.Tracks billing from start to finish, corrects returned items, responds to denials utilizing Laserfiche, ECW, and PMG; monitors patterns of denials, troubleshoots sources of problems, and implements fixes.Assists the Billing Liaison with investigating billing conflicts by providing all necessary clinical and insurance information that will lead to a satisfactory resolution.Hires, with assistance from HR, Patient Access Coordinators, Referrals Coordinators, Unit Coordinators, and Medical Interpreters.Evaluates, supervises, and schedules Patient Access Coordinators, Referrals Coordinators, Unit Coordinators, and Medical Interpreters.Facilitates onboarding of new staff (computer access, email, passwords, provides all resources required for the job); provides necessary training to ensure success in the position.Enhances staff skills through coaching, professional training opportunities, mystery shopper feedback, and regular group meetings.Oversees the ongoing work of Referrals Coordinators to ensure the timely processing of referral requests, proper documentation and tracking, and patient care follow-up.Oversees the ongoing work of Unit Coordinators to ensure that administrative needs are being met and that staff have the training, resources, and time allocated to address them.Oversees the ongoing work of Medical Interpreters to ensure that clinical needs are being met for appropriate patient translation services.Manages operating staff schedules and ensures adequate coverage during all clinical hours of operation.Ensures staff and provider payroll is prepared for Director of Operations to process.Builds system, with clinical input, to track inventory and oversees the ordering of medical and office supplies.Follows up on outstanding purchase orders, tracks orders, returns items.Liaises between clinical staff and IT staff to address hardware/software break fix issues.Provides administrative support for grant projects, insurance provider requests for data, etc. as needed.Serves as Administrator on Site one Saturday a month.Responds to patient complaints in person and by telephone, bringing about a satisfactory resolution for the patient/staff involved. Properly documents the complaint and process according to established protocols.Other duties as assigned.1. Displays patient-centered and customer-focused attitude; is self-directed, self-confident, and able to work with minimal direction.2. Possesses strong interpersonal, organizational, financial, and analytic skills.3. Able to recognize and solve problems, and build effective teams in a diverse work environment.4. Able to multitask and prioritize.This position operates in a clinical setting.Physical DemandsMust be able to lift and carry up to 20 pounds. Frequent standing, walking, and carrying required.Position Type/Expected Hours of WorkThis position operates on a 37.5-hour workweek schedule. Occasional evenings and weekends required.Required Education and ExperienceBachelor's degree in related field required, Master's degree preferred.3-5 years demonstrated experience in an ambulatory environment required.Supervisory experience required.Other DutiesRead all the information about this opportunity carefully, then use the application button below to send your CV and application.Note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.Compensation: Expected Range is $75,000 to $85,000 per year, plus full benefits.EEO StatementAt The Dimock Center, we are deeply committed to fostering an environment of diversity, equity, inclusion, and belonging. We value the diverse backgrounds, perspectives, and experiences of both our staff and the communities we serve. We believe that a team rich in diversity is essential to our mission of providing high-quality, accessible health and human services to all. We encourage candidates of all backgrounds to apply and are dedicated to creating a welcoming, supportive workplace where everyone can thrive and contribute to our collective impact.#J-18808-Ljbffr

Created: 2024-10-30