IRA Hiring Senior Manager Corporate Communication

Jobs in Government, Jobs at Insurance Regulatory Authority (IRA)Vision: To be the leading insurance industry regulator. Mission: To effectively regulate, supervise, develop the insurance industry and protect insurance beneficiaries.Job PurposeThis position is responsible for establishing and maintaining IRA's positive reputation and brand image through effective corporate communication strategies and practices, media management, stakeholder engagement, corporate social responsibility, creating brand personality and events management. The position is also responsible for developing and implementing strategies aimed at enhancing and maintaining service delivery and good customer experienceJob SpecificationsIs this your next job Read the full description below to find out, and do not hesitate to make an application.Duties and responsibilities will entail:Managerial / Supervisory ResponsibilitiesProvide strategic leadership, advice and direction in the implementation and realization of the Authority's corporate communication and customer service needs;Lead in the design, development and management of the Authority's Corporate Communications, Service delivery and experience agenda to ensure objectives are aligned with the Authority's strategic agenda;Provide innovative and creative leadership in the areas of Corporate Communication, Media Relations and Management, Crisis Communication, Customer Service and Experience and Service delivery among others;Promote and facilitate research in corporate communication and innovative customer service Corporate Communication initiatives to keep abreast with emerging customer needs and expectations;Develop and execute Communication Strategies and programs to support business decisions and overall implementation of the StrategicPlan to enable the Authority respond and address its internal and external stakeholders' needs and expectations;Formulate, implement and manage the Authority's Media Relations Plans and lead in message development to "tell the Authority's story" in alignment with its mandate and strategic objectives while also constantly monitoring the media;Develop and foster the implementation of Customer Relations Strategies for enhanced customer experience, value addition, and customer satisfaction;Coordinate the development, implementation and review of theAuthority's service charter to ensure delivery of quality service and enhanced customer experience;Develop and execute the Authority's corporate image and brand strategy in alignment with corporate objectives;Oversee content development, management, and dissemination for traditional and digital media channels for increased and sustained brand positioning, publicity, and robust stakeholder engagement;Coordinate the development and execution of Crisis Communication Processes and Plans to maintain a positive reputation and brand value/image;Design, develop and manage the Authority's media and publicity campaigns across various platforms and media for enhanced brand value, reputation, visibility, and sustained stakeholder engagement;Oversee the development and implementation of the Corporate SocialResponsibility Policy and Plans to address the emerging and long-term needs of the citizens within the Authority's business environment;Oversee the implementation of the Stakeholder Engagement strategy to effectively engage in lobbying and advocacy programs, establish and maintain strategic corporate partnerships and alliances for the realization of the Authority's mandate;Oversee design, development, production and dissemination of Information Education and Communication (IEC) materials, various publications, visibility products, reports, briefs for various audiences across assorted platforms, including for persons living with disabilities for enhanced understanding and inclusion;Coordinate regular research and surveys in brand communication, service delivery and proactively obtain market trends and insights on brand value and customer satisfaction levels;Conceptualize, design and oversee the execution and management of all corporate events in support of achieving organizational mandate and corporate visibility;Oversee development, implementation and review of the Directorate's annual budgets, annual work plans, procurement and disposal plan in compliance with the applicable laws and regulations;Ensure compliance and direct the implementation of the Risk Management Policy Framework; and support the CEO in ensuring that the framework is integrated in the day-to-day activities of the Authority;Undertake performance management, training and development, coaching and mentoring for all staff within the department.Operational Responsibilities / TasksImplement, and track the impact of the Authority's communication plans and programmes to ensure effectiveness and improvement.Establish a media database and initiate partnerships with media organizations and journalists; interact and pitch stories/op-eds of interest; organize media field visits and sensitization of reporters and editors.Lead in the identification and mitigation of IRA communications challenges and risksOversee the implementation of management of departmental day to day activitiesOversee development of the Corporate Communication Department Performance Contract (PC)Oversee the maintenance and well representation of IRA's brand manual and corporate imageLead in the performance appraisal and identification of skill gaps and training needs of the staff in the DepartmentAppraise the Corporate Communication Department staffCoordinate preparation of quarterly and annual departmental performance reports on implementation of the strategic plan, performance contract and operational/annual work plansEnsure compliance with the department's standard operating proceduresPlan, prepare and execute stakeholder and publicity activities in furtherance of the Authority's mandate.Provide backstopping and share information on all corporate communication, customer service and service delivery activities.Participate in joint financial sector regulator forumsInitiate training, nurturing and mentoring of all departmental officersPersons SpecificationsMaster's degree in communication, Public Relations or any other approved equivalent;Bachelor's degree in communication, Public Relations or any other approved equivalent qualifications from a recognized University/Institution;Minimum KCSE B or its equivalent;Twelve (12) years relevant experience, eight (8) of which served at a senior management level;Leadership Course lasting not less than four (4) weeks;ORManagement Course lasting not less four (4) weeks;Member of a relevant professional body recognized in KenyaMeet the provision of Chapter Six of the Constitution of Kenya.Competencies and skillsExcellent oral and written communication skills;Strong communication and reporting skills;Strong analytical and numerical skills;Strong organization and interpersonal skill;Mentoring, coaching and leadership skills;Conflict management; andAbility to work under pressure, prioritize and multi-task.IRA Job ApplicationTerms of Offer:The Authority offers an attractive remuneration package commensurate with the duties and responsibilities of each position.Successful candidates for positions in Job Grade IRA 4 to IRA 10 shall be appointed on Permanent and Pensionable terms of service.Application:Interested applicants MUST adhere to the application instructions provided below:In addition, the applicants MUST send their hard copy applications enclosing their Curriculum Vitae and copies of relevant academic and professional certificates and copy of National Identification Card. The applicant MUST also include telephone number, e-mail address and names and addresses of three (3) referees familiar with the applicant's professional background and experience.Hard Copy Applications addressed to the undersigned, to be sent by post or delivered to the Insurance Regulatory Authority at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill. Please note that these should be sealed, marked "Confidential" and indicate the job reference (e.g. "REF: MF/05" for Manager Finance).Commissioner of Insurance & Chief Executive OfficerInsurance Regulatory AuthorityZep-Re PlaceP.O Box 43505-00100NairobiApplications must be received by close of business at 5pm on Friday 28th June 2024.Compliance Requirement:In accordance with The Employment (Amendment) Act, 2022, the Authority will require candidates it wishes to enter into a written contract of service with to comply with Chapter Six of the Constitution by submitting mandatory compliance and clearance certificates from the relevant entities.Important:IRA is an Equal Opportunity EmployerCanvasing in any manner shall lead to automatic disqualification.Only shortlisted candidates will be contacted for interviews.Type above and press Enter to search. Press Esc to cancel. Error. Try later.You have blocked Push Notifications. Follow these instructions to enable Push Notifications.Subscribe to receive push notifications on latest updatesYou are unsubscribed to Push NotificationsYou are subscribed to Push NotificationsSUBSCRIBESUBSCRIBEUNSUBSCRIBE by  Webpushr Would you like to receive notifications on latest updates?YESNOT YET Kevin Onsinsi asks for your consent to use your personal data to: perm_identity perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development devices devices Store and/or access information on a device Data preferencesYou can choose how your personal data is used. Vendors want your permission to do the following:Store and/or access information on a deviceAdvertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you).Create profiles for personalised advertisingInformation about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities.Use profiles to select personalised advertisingAdvertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.Use profiles to select personalised contentContent presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.Measure content performanceInformation regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e.g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.Understand audiences through statistics or combinations of data from different sourcesReports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).Develop and improve servicesInformation about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.Use limited data to select contentContent presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).Ensure security, prevent and detect fraud, and fix errorsYour data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them.Deliver and present advertising and contentCertain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device.The choices you make regarding the purposes and entities listed in this notice are saved and made available to those entities in the form of digital signals (such as a string of characters). This is necessary in order to enable both this service and those entities to respect such choices.Match and combine data from other data sourcesInformation about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service, your use of a loyalty card in-store, or your answers to a survey), in support of the purposes explained in this notice.In support of the purposes explained in this notice, your device might be considered as likely linked to other devices that belong to you or your household (for instance because you are logged in to the same service on both your phone and your computer, or because you may use the same Internet connection on both devices).Identify devices based on information transmitted automaticallyWith your acceptance, your precise location (within a radius of less than 500 metres) may be used in support of the purposes explained in this notice.You can choose your data preferences. This site or app wants your permission to do the following:Site or appStore and/or access information on a deviceAdvertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you).Create profiles for personalised advertisingInformation about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities.Use profiles to select personalised advertisingAdvertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.Use profiles to select personalised contentContent presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e.g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.Understand audiences through statistics or combinations of data from different sourcesReports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).#J-18808-Ljbffr

Created: 2024-10-29