Senior Event Technology Manager

We are on the lookout for exceptional candidates to join our talent pipeline!As we continue to grow, we want to connect with forward-thinking individuals who share our passion for events and who are ready to make a significant impact. While we do not have an immediate opening, we do expect roles to open in the near future.Apply below after reading through all the details and supporting information regarding this job opportunity.Building A Brand Starts With Our StoryFIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.Learn more at Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today.And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find:A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.Creative teams that enjoy challenging work with an ability to make an impact on those around them.An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.Location: New York, NY (in office requirement) Must reside in the tri-state area to be able to go into the office.What You Would Get To Do:In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Senior Manager, Event Technology is responsible for supporting our client with an assigned book of work as it relates to event technology, event websites/apps, data management and other analytics.This role is responsible for assisting clients in navigating registration websites, supporting new technology platforms and data management while liaising with the event delivery team. This role will assist the events team by implementing and supporting new technology platforms, as well as utilizing advanced knowledge of Microsoft Excel to manage event information lists and appropriate reporting. This role may also need to provide support to clients needing assistance with their event and meeting coordination. There is a requirement for onsite events to travel domestically or abroad as required.Your ContributionsAdvise on user experience of all pre-event and onsite registration for both virtual and in-person eventsImplementation and project management of event registration websites, app builds and all technological aspects of our eventsTroubleshoot technical issuesManage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon requestEffectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreementsWork with Event delivery team on overall program logistics, production, and implementationCoordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriateRegistration desk flow design and set upLead contact for attendee management and technology vendors including pre-event and during executionAssist in contacting clients for relevant information pertaining to the eventCreate and distribute post-event client surveysCoordinate planning and utilization of mobile apps. May assist with build depending on platform.List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analyticsManage relationships with technology suppliers including the negotiation of contractsReview and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etcProvide the client with cost savings / value adds whenever possibleMentor team members and manage a team, which may include up to 4 direct reports. Management responsibilities include:Managing vacation schedules for direct reports ensuring coverage for the client at all times including providing coverage when team members are out of the office on vacation or for an eventOversee workload of the team ensuring day to day understanding of capacity/pressure pointsManagement of staffing assignments, considering individual team members capacities and capabilitiesManagement of personal development reviews for direct reportsLead and motivate direct reports, encouraging a productive and positive atmosphereAssist with training of new joiners and mentoring existing team membersWhat We Are Looking ForPlease be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.Bachelor's Degree required8+ years' of experience in Attendee Data Management and Event Technology including meeting planning and coordinationStrong proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platformsExperience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platformsExperience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as CventProficient programming skills such as computer coding (HTML, CSS and/or JavaScript)Strong proficiency with Microsoft Office - specifically with Excel (comfortable with VLOOKUP function) and PowerPointADMINISTRATION & GENERALExperience managing a team of employees is a plus, but not requiredFlexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotelyAdvanced project management skills with the ability to manage multiple projects simultaneouslyExcellent written and oral communication skills at all levelsExtensive industry knowledge of new suppliers, services, and best practicesStrong client management skills with the ability to influence and lead by example, fostering a positive environmentStrong ability to create best practice and take on new initiatives independentlyClient centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work stylesMotivated, self-starter, ability to take direction and work independently; ability to think innovativelyUnited States Residents: The base pay for this position ranges from $90,000 to $120,000. This role is also eligible for an annual discretionary bonus.#LI-KM3FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.#J-18808-Ljbffr

Created: 2024-10-29