Spa Director San Luis Resort
The Post Oak - Galveston, TX
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OverviewCheck below to see if you have what is needed for this opportunity, and if so, make an application asap.The Spa Director is responsible for the overall operations of the health club, including maintaining high standards in spa/club services and operations, and maximizing profitability. ResponsibilitiesEssential:Approach all encounters with associates and guests in an attentive, friendly, courteous and service-oriented manner.Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.Maintain a high standard of personal appearance and grooming, which include wearing the proper uniform and name tag when working.Comply at all times with standards and regulations to encourage safe and efficient hotel operations.Maintain a warm and friendly demeanor at all times.Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.Monitor and control departmental expenses and payroll.Hire, train, supervise and evaluate all spa associates.Oversee the hiring, training, supervision and evaluation of all spa staff, with the assistance of the Assistant Spa Director.Participate in the development and oversee the implementation of the spa operating budget. Maintain communication with all departments of the hotel.Develop supervisors for future advancement.Guide and supervise the on-going training program.Maintain knowledge and understanding of each program area and see that programs are continually updated.Research and develop new spa treatments and programs to create new packages.Perform duties of programmers, reception, spa attendants and sales clerks to ensure procedures and quality standards are met.Conduct regular spa staff meetings for purpose of informing, training and inspiring staff.Monitor and maintain the cleanliness and orderliness of the spa facility.Oversee spa physical plant to ensure the facilities and equipment are in proper condition and good working order.Forecast for revenue, payroll expenses, and all other expenses.Order equipment and supplies, and maintain inventory control for all spa areas.Plan and coordinate evening seminars/presentations for guests on spa related topics.Reconcile and approve monthly general ledge and income statements.Recommend special projects/promotions and execute them as directed by the hotel manager/VP of Operations.Perform daily walk-through inspections and weekly written inspections and follow-up.Ensure quarterly written maintenance inspections.Conduct weekly sales meetings.Design and oversee implementation of marketing plan.Oversee marketing collateral production.Answer all complaints and suggestions.Coach, counsel and conduct performance appraisals for associates.Enforce all spa and hotel policies.Marginal:Participate in required M.O.D. programs as scheduled.Participate in Public Relations events as needed.Attend meetings/training as required by management.Perform other duties as requested from management. QualificationsEducation & Experience:4-year college degree or at least 5 years of experience in club management in a high quality luxury-oriented resort spa or destination spa facility required.In depth knowledge of the following: building budgets; analyzing income statements, fitness prescription, front desk operations, club maintenance.Physical requirements:Long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Mental Requirements:Must able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must be able to multi task.Must routinely meet deadlines.Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.Must be able to work with and understand financial information and data, and basic arithmetic functions.#J-18808-Ljbffr
Created: 2024-10-16