Manager Application Development
Portland General Electric - Portland, OR
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At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.Considering making an application for this job Check all the details in this job description, and then click on Apply.Manager Application DevelopmentJob Function SummaryApplication Development Provides application software development services. Develops program logic for new applications or analyzes and modifies logic in existing applications. Codes, tests, debugs and documents software applications. Analyzes requirements, tests and integrates application components. Ensures that system improvements are successfully implemented.Key Job InformationManager, Application Development 6686Grade 9Career Level: M2This role will be responsible for the ServiceNow tool and manage the Platform. Requires a strong understanding of ITIL, Process Automation and ServiceNow capabilities. This Manager will lead the ServiceNow Team to continuously improve the platform and expand it from IT-centric to an enterprise-wide platform that is utilized seamlessly through integrations with other technologies across the systems.ManagerManages professional associates and/or supervisors. Is accountable for the performance and results of a team. Adapts departmental plans and priorities to address resource and operational challenges. Decisions are guided by policies, resources and business plan; receives moderate guidance from manager. Provides subject matter guidance to associates, colleagues and/or customers.Key ResponsibilitiesIT Management (ITMG)Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current.IT Strategy and Planning (ITSP)Ensures that all stakeholders adhere to IT strategic management approach and timetables. Collates information and creates reports and insights to support IT strategic management processes. Develops and communicates plans to drive forward the strategy. Contributes to the development of policies, standards and guidelines for IT strategy development and planning.Financial Management for IT (FMIT)Advises on financial planning and budgeting. Develops financial plans and forecasts. Monitors and manages IT expenditure, ensuring that all IT financial targets are met, and examining any areas where budgets and expenditure exceed their agreed tolerances. Assists with the definition and operation of effective financial control and decision making, especially in the areas of service, projects and component cost models and the allocation and apportionment of all incurred IT costs. Analyzes actual expenditure, explains variances and advises on options in use of available budget.Resourcing (RESC)Conducts job analyses, prepares job descriptions and person specifications and prepares selection and evaluation criteria for candidates. Manages recruitment campaigns. Locates and selects possible agencies and other suppliers, negotiating terms and conditions, and placing orders with them, ensuring that all obligations are met in accordance with the agreed terms and timescales. Reviews candidate details, manages selection processes and ensures that account is taken of relevant statutory or external regulations, standards and codes of good practice. Ensures that all relevant parties are informed of the results of interviews and other decisions and assists in the negotiation of terms and conditions of service.Professional Development (PDSV)Determines the required outcomes for learning or development, from organizational development needs and the training strategy. Mentors assigned practitioners, ensuring alignment with predetermined statements of required development outcomes. Assists each practitioner with the creation of development plans based on the outcome statements. Ensures that each practitioner records evidence of progress. Validates practitioners' records at the end of each cycle of planned development, to ensure that achievements and enhanced capabilities are recorded and referenced to the outcome statements. May contribute to practitioners' performance appraisals.Programming/Software Development (PROG)Sets local or team-based standards for programming tools and techniques, including security guidelines and the selection of appropriate development methods. Advises on application of standards and methods and ensures compliance. Takes technical responsibility for all stages and/or iterations in a software development project, providing method-specific technical advice and guidance to project stakeholders. Assigns work packages, monitors performance and manages change control dynamically to optimize productivity. Provides advice, guidance and assistance to less experienced colleagues as required.Application Support (ASVP)Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures.Incident Management (USUP)Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners in order to minimize probability of recurrence and contribute to service improvement. Analyzes metrics and reports on performance of incident management process.Education/Experience/CertificationsEducationTypically a bachelor's degree in a related field or equivalent experience.ExperienceTypically eight or more years in related field.Competencies (Knowledge, Skills, Abilities)Functional CompetenciesAdvanced knowledge of business goals and scope-of-change initiativesAdvanced knowledge of user experience design frameworksAdvanced knowledge of change management processesAdvanced knowledge of software configurationAdvanced knowledge of operating system conceptsIntermediate knowledge of infrastructure conceptsAdvanced knowledge of service continuity planning and supportGeneral CompetenciesAdvanced customer focus skillsAdvanced accuracy skillsAdvanced risk management skillsAdvanced vision creation skillsLeader PracticesDrives ResultsPlans and AlignsDecision QualityDrives EngagementCouragePhysical and Cognitive DemandsCognitive LevelSubstantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).CognitiveAbility to adhere to set response times, deadlines and time-sensitive tasksAbility to follow accuracy standardsAbility to follow through on decision-making tasksAbility to interact effectively and collaboratively within a team environmentAbility to communicate and problem solve when under stressAbility to respond and adapt to frequent changeAbility to accept and demonstrate self-awareness when provided constructive feedbackAbility to discern feedback and acknowledge ownership of areas of improvementAbility to avoid future mistakes by applying reasonable skills to new but similar work situations or tasksAbility to successfully collaborate with peers, managers and others within the organizationDemonstrates sound memoryAbility to process new information to be applied consistently to work tasksSchedule/AttendanceAbility to adhere to pre-established schedule, including start/stop time and break/lunch schedule [typically for nonexempt positions, although some exempt positions may have an established start/stop time]Ability to work long hoursAbility to work a variable scheduleAbility to report to work and perform work during periods of severe inclement weatherAbility to consistently meet attendance standards for regular, reliable, predictable, full-time attendance [for part- time positions, change to part-time attendance]Ability to work shift scheduleAbility to work on-call schedulePhysical CapabilitiesDriving/travel/commute: Daily within service territory - Frequently (at least once a week or more)Computer use (use computer regularly for entire work shift)Lifting/pushing/pulling: Up to 10 lbs.Carrying: Up to 10 lbs.Environment - Indoor/OutdoorOfficeCompensation Range:$116,410.00 - $216,190.00Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.#J-18808-Ljbffr
Created: 2024-10-16