Senior Product Manager / Call Center
DICE - Richardson, TX
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We are seeking a Product Manager to join our team and help build out and improve call center and workforce management software solutions. In this position you will be working with business and technical stakeholders to design and enhance product features, creating roadmaps, and defining product objectives.Ensure you read the information regarding this opportunity thoroughly before making an application.To be successful in this position you should already be familiar with the product lifecycle, be comfortable engaging with both technical software engineering & IT stakeholders, as well as end-users and business stakeholders, gathering and specifying product requirements, and be capable of leading a product team in an agile environment. Exposure to common project agile tools (Jira, Confluence), and data tools (SQL) are also preferred. This is a senior-level role and will also require prior work with call center and/or workforce management technology, as well as overseen technical IT & software integrations.This is a hybrid position (3 times per week) in Richardson, Texas.Required Skills & Experience5+ Years of product management experienceProduct Lifecycle ManagementStakeholder engagementRequirements gatheringBusiness Case developmentSoftware development Lifecycle (SDLC)Product Experience with workforce management, call center, or similar technologiesDesired Skills & ExperienceToolsJiraConfluenceSQLRelevant degrees or certifications (MBA, product/project management)What You Will Be Doing Daily Responsibilities40% Hands On60% Team CollaborationThe OfferEligible for Annual Salary BonusYou will receive the following benefits:Medical InsuranceDental BenefitsVision BenefitsPaid Time Off (PTO)401(k) & matchApplicants must be currently authorized to work in the US on a full-time basis now and in the future.#J-18808-Ljbffr
Created: 2024-10-16