Enterprise -Senior Account & Relationship Executive (...
Wolters Kluwer - Long Island City, NY
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Award-winning solutions to address your legal business needsApply (by clicking the relevant button) after checking through all the related job information below.Wolters Kluwer's ELM Solutions provide a comprehensive suite of tools that address the growing needs of corporate legal operations departments to increase operational efficiency and reduce costs. Corporate legal and insurance claims departments trust our innovative technology and end-to-end customer experience to drive world-class business outcomes.Senior Account & Relationship Executive activities include:Gaining expertise on the complex and comprehensive ELM product line.Learning industry and ELM product line best practices.Staying informed of the account management-related processes.Maintaining and growing existing customer business.Serving as a liaison between clients and ELM.Serving as a trusted advisor with clients largely through a rigorous hands-on approach.Managing the client relationship throughout the entire project life cycle.Contributing to and executing department process improvement initiatives.Managing time and resources effectively.Maintaining performance standards while working remotely (if applicable).Representing Wolters Kluwer in the industry.Essential DutiesBuilding and nurturing long-term relationships with key clients to ensure satisfaction and loyalty.Maintaining comprehensive understanding of full line of ELM products including features, benefits, pricing, intended use, value proposition and competitive position to effectively serve clients.Establishing and maintaining business relationships with key level personnel in legal, finance, procurement, IT and other departments that are imperative to the business.Developing and implementing account strategies to meet client needs and achieve business objectives.Identifying opportunities for upselling and cross-selling to increase revenue from existing accounts.Addressing and resolving any issues or concerns that clients may have promptly and effectively.Tracking and analyzing account performance to ensure targets are met and identifying areas for improvement.Working closely with ELM internal teams, such as sales, marketing, and product development, customer support, professional solutions to deliver solutions that meet client expectations.Preparing regular updates on account status, including sales forecasts and progress updates via Salesforce.Maintaining and growing existing customer business to meet annual sales goals by identifying and understanding client business needs and the value provided by existing ELM solutions.Serving as liaison between ELM and client contacts providing exceptional service that maintains or increases customer satisfaction levels.Ability to negotiate complex contracts.Contributing to and executing department-wide process improvement programs and best practices.Mentoring new and less experienced Strategic Account Managers.Ensuring client is aware of new product and services offerings.Soliciting clients for ELM events, case studies, press releases, etc.Ensuring client will be a reference.Promoting sales of new products and services.Responsible for client contract renewal.Job QualificationsEducation:Bachelor's degree in business, Legal, or related field or equivalent experience.Experience:5+ years client services experience, including:Account management, managing relationships with internal or external clients at all levels (e.g., senior management, director, VP, to direct users).Experience selling software products and/or services.Experience communicating effectively both orally and in writing with all levels within an organization.Experience developing and delivering Executive level summaries, reports, and presentations.Experience developing and conducting in-person presentations to clients to explain the business' products and services and their alignment with the client's needs.Experience working in a team environment with shared sales goals.Other Knowledge, Skills, Abilities Or CertificationsProficiency in Microsoft Office products required (Outlook, Word, PowerPoint, Project, Visio and Excel).Salesforce experience (preferred).Travel RequirementsDomestic and international travel approximately 30% - 50% of work time.Compensation:Target salary range CA, CT, CO, HI, NY, WA: $117,500-$164,700#J-18808-LjbffrRemote working/work at home options are available for this role.
Created: 2024-10-16