Deskside Support Specialist Journeyman DC
AHU Technologies Inc - Washington, DC
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Responsibilities:Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Responds to and diagnoses problems through discussion with users.Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.Supervises operation of help desk and serves as focal point for customer concerns.Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, emails, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution.Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.Simulates or recreates user problems to resolve operating difficulties.Recommends systems modifications to reduce user problems. #J-18808-Ljbffr
Created: 2024-10-16