Customer Service Representative
Think Tell Junction - New York City, NY
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Job Title: Customer Service RepresentativeConsidering making an application for this job Check all the details in this job description, and then click on Apply.Company: Think Tell JunctionLocation: New York, NY (On-Site)Job Type: Full-Time (40 hours per week)Salary: $3,200 to $4,400 per monthAbout Us: At Think Tell Junction, we understand the significance of staying connected in today's fast-paced world. We are thrilled to welcome you to a realm where communication transcends boundaries, and every conversation is an enriching experience. Our team is dedicated to providing top-notch service and support, ensuring our clients have the best experience possible.Job Description: We are seeking a dedicated and customer-focused Customer Service Representative to join our team in our New York, NY office. This is an on-site role that requires a strong presence in our office to provide excellent support to our clients. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience.Responsibilities:Handle customer inquiries and complaints in a professional and timely manner.Provide accurate information about our products and services.Assist customers with orders, returns, and account-related questions.Maintain detailed records of customer interactions and transactions.Collaborate with other departments to resolve complex issues.Identify and escalate priority issues to the appropriate channels.Participate in ongoing training to stay updated on product knowledge and company policies.Ensure a high level of customer satisfaction by going the extra mile to meet customer needs.Qualifications:High school diploma or equivalent; associate or bachelor's degree preferred.Previous experience in customer service or a related field.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Ability to work in a fast-paced environment and handle multiple tasks.Proficiency in Microsoft Office Suite and customer service software.Ability to work on-site in our New York, NY office.Positive attitude, strong work ethic, and a passion for helping others.Benefits:Competitive salary ranging from $3,200 to $4,400 per month.Health, dental, and vision insurance.Paid time off and holidays.Opportunities for professional development and career growth.Supportive and collaborative work environment.Employee assistance program and wellness initiatives.Important Note: This is an on-site position based in our New York, NY office. Remote work is not available for this role. Candidates must be willing and able to commute to our office location.We look forward to welcoming you to the Think Tell Junction team!
Created: 2024-09-19