Customer Service Advisor
Garces, Grabler & LeBrocq - Trenton, NJ
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DescriptionMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Responsibilities• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary• Find patterns in customer complaints and bring them to the team for improvementQualifications• High school diploma, G.E.D. or equivalent• Display strong communication skills, active listening skills, and personal skills• Strong knowledge of customer interface and interaction
Created: 2024-09-19