Guest Service Representative - Hotel Donaldson
Blarney Stone Irish Pub - Fargo, ND
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Guest Service Representative Position Description-Hotel DonaldsonNot sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Objective: To create memorable experiences through professional service excellence for our guests in a friendly, relaxed manner while always exceeding their lodging needs.General Description: The Guest Service Representative is responsible for ensuring the exceptional lodging experience of the Hotel Donaldson Guest. This includes reservations, check-in, special requests, anticipated needs, valet, cash handling, security & confidentiality, and any suggestions to exceed guests' expectations, in a courteous and timely manner.Teammates of the Hotel Donaldson are passionate & excited ambassadors of our community; telling the story of history, culture, & purveyors.Basic Criteria: Must be able to maintain professionalism in all interactions with guests, while still being friendly & personable. Must have strong communication skills, be well organized, and have attention to detail. Passion for serving others & creating memorable experiences required. Must have valid driver's license.Reports To: Guest Service Lead/Hotel ManagerWeight Requirements: 25 - 50 pounds for push/pull and lifting.Essential Job functions:Uphold and abide by the employment 'Best Practices' of the Hotel Donaldson.Successfully complete the GSA training program including the following:History, Structure, and Best Practices of Hotel DonaldsonRoom location, amenities, & art featuredProperty Management System (computer software)SALTO Key systemTelephone system & capabilitiesMenu KnowledgeProfessionalism in service excellenceSafety, Security, and Emergency PracticesAppearance on the jobSide workComplete Daily Guest Service Responsibilities: Quoting of rates, availability of rooms to sellAnswering phones 100% of the timeMonitoring our online booking systems, filling reservation requests, & blocking off dates that are fullKnow daily registered guest needs & requests completelyCalling guests on our waitlistContinually checking the hotel 'Info" email and respond as necessaryInspecting rooms for quality service & communicating clearly with housekeeping teammatesKnowledge of daily reports & posting master accountsAccepting and processing guest check-outs and payments including approving adjustments as needed.Completing Shift Checklists as a minimum requirementAnswering Guest questions & providing concierge servicesValeting Guest vehicles to & from hotel in a timely mannerClearing any dishes away from public areas immediatelyMaintaining office & public area quality- cleaning during downtimeAssisting with laundryHandling Guest Concerns or handing to a manager if need beQualifications Standards:Ability to responsibly communicate and attend to guest needs in a friendly, fun, and professional mannerReading, writing, basic math and verbal communication skills requiredBasic computer knowledge with an aptitude to learn new programsMobility required during the entire shift, up to 8 hoursTransports laundry racks and cases up to 25 pounds up to 5 times per shift.Must be able to stand and exert fast-paced mobility for up to 4 hours in length. Must have a good sense of balance, be able to bend and kneel and have the ability to lift weighing up to 50 poundsMust have a valid driver's licenseGuest Service Expectations:Go above & beyond guest expectationsAnticipate guest & teammate needs- think beyond your shiftMaintain professionalism when interacting with guests in thought, word, & deed- maintain a positive attitudeAttention to detail in all areas of the building-physical, as well as operationalNo personal items or projects at desk- look to serve others in your downtimeKeep yourself & teammates accountable to our performance standardsCommunicate Guest needs when appropriate to teammates throughout the property (Lounge/Restaurant & Kitchen)Knowledge of the downtown area & be able to give directions/recommendationsKnowledge of our Shared Values & Mission & the ability to abide by them throughout the entire shiftProper uniform: Black button down in winter months & black Hotel Donaldson T-shirt in the summer months along with black pants & black shoes.Prompt & prepared for each shift by being on time & ensuring each teammate communicates guest needs & notes from the previous shift.Job Types: Part-time, Full-timeSalary: $15.00 per hourBenefits:401(k) matchingEmployee discountFlexible scheduleSchedule8 hour shiftAbility to commute/relocate:Fargo, ND 58102: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Are you at least 21 years of age?Shift availability:Night Shift Work Location: One location
Created: 2024-09-19