Customer Service Representative
Mr. Handyman - Howell, NJ
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Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment.Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Why You'll Want to Join Our Team Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.Competitive pay based on experienceAdvancement and growth opportunitiesWork with a team of Service and Office Professionals that deliver an amazing customer experience every day The pride that comes with applying your skills in a challenging and varied work environmentThe opportunity to wow customers with a best-in-class customer experience and solutionsFlexibility with hours so you can take care of life's important eventsPaid holidays and vacationsBonus opportunities available Your Responsibilities as an Customer Service Representative, Inside Sales, Dispatcher Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations. Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction. Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.Job Requirements for Customer Service RepresentativeBackground in construction, home improvements, restoration or building maintenance requiredBe highly organized and detail oriented Possess excellent customer communication and independent work skillsDeliver solutionsBe a self-starter Have computer experience with Office and Excel Live within the areaSolving problems must come easily to youComplete a background checkProfessional communication and phone skillsBenefits & Pay for Customer Service RepresentativeCompetitive pay based on experience $18 to $20 an hourAdvancement and growth opportunitiesPaid Holidays and VacationsWith bonus opportunitiesRemember, we're looking to hire only the best. If that's you, APPLY TODAY!Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
Created: 2024-09-19