Concierge Service Representative (CSR) - Remote
Longbridge Financial - Paramus, NJ
Apply NowJob Description
Company DescriptionIf you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Longbridge Financial, LLC (LBF) is an innovative company committed to responsibly helping senior homeowners reshape their financial future to improve their retirement. Our mission is to be consistently fair, transparent, and professional at all times with our employees, customers, and partners.Recognized as an Industry Changemaker, Longbridge CEO Chris Mayer looks at the industry differently and values employees at all levels who drive our company forward. In fact, we are now a top 2 reverse mortgage lender.Why work with us?At Longbridge Financial, "We do the right thing" is more than a mantra, it's our guarantee. We want to attract the best and brightest-that's why we're committed to giving our employees the support they need and the respect they deserve. We offer competitive compensation packages and benefits, as well as a strong marketing and operations foundation. Join us for a rewarding career with remarkable growth potential. Ready to be changemaker and be a part of a team to help propel Longbridge to number one?Job DescriptionLongbridge is excited to be adding to our amazing Concierge Service Representative (CSR) team. We have a class starting October 14th, come join our talented team.The primary role of the CSR will be to create sales opportunities for the Retail Sales team. This will be accomplished by answering inbound calls to Longbridge Financial from customers wanting to obtain information about the reverse mortgage program and by initiating outbound calls to potential customers. The agent should be prepared to make 100+ dials per day. They will also be expected to meet business defined metrics of production.Required Skill Set:Answer incoming callsInitiate outbound callsCreate interest in reverse mortgage programQualify customer to meet program guidelines (AGE, LTV, Homeowner) scriptedTransfer interested and qualified customer to sales teamCreate appointments for follow upMail information packets to customersUpdate the Sales CRM with notes of each transactionQualificationsBasic computer skills (MS Office), 10-key, and Soft phoneCustomer service backgroundBasic understanding of the reverse mortgage productMortgage industry knowledgeBilingual a plusOrganized, performance drivenExcellent communication skills, both written and verbalTraining will be held in the Houston office.Additional InformationFull benefits401(k) with company matchPaid time offWorking in a growing and dynamic industryLBF is an EEO/AA/Vet/Disabled EmployerRemote working/work at home options are available for this role.
Created: 2024-09-19