Customer Service Rep I
Welbilt - Fort Wayne, IN
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Job DetailsAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Job LocationFort Wayne Mfg Lincoln Oven - Fort Wayne, INPosition TypeFull TimeTravel PercentageIneligible Job ShiftDayJob CategoryAftermarket (Customer Service/Technical Service)DescriptionDoes your current "customer service gig" have you down? Are you ready to make a positive change? If so, then come work for a company that . . . • Values the strong customer service skills you bring to the table• Provides an opportunity to succeed at what you do best• Will challenge your skills and grow your talent• Gives you the chance to build a real, long term career Look no further - you could be our next Customer Service Representative at Welbilt's Lincoln facility in Fort Wayne, Indiana.The Customer Service Representative is responsible for accurate and direct entry of customer purchase orders, provides superior customer service, as defined by the site Customer Service lead, to all customers, and provides knowledgeable support for assigned product(s).Reporting directly to the Customer Service Supervisor, this position is located in Fort Wayne, Indiana.We put the "fast" in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the "rocks" in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation! Major Accountability:Entering, monitoring, and tracking customer purchase ordersProcess debit/credit memos through the software systemMaintain order information filing systemKey Tasks and Responsibilities:Entering, monitoring, and tracking customer purchase ordersMaintain order information filing systemProcess return requests, debits, and creditsAssist customers with general order inquiriesOperate multi-line telephone switchboardQualificationsJob Requirements:High School diploma or equivalentManufacturing background preferredExcellent communication skills- written and verbalAccurate and detail-orientedAbility to use multi-line telephone system and computer systems Must be willing and able to work overtime as necessaryNormal office environment; must be able to sit for long periods of timeAbility to wear all Personal Protective Equipment (PPE) required, by company policy, for the job being performedMust be able to work with multiple departments throughout the organization including Operations, Sales, Purchasing, Engineering, and MaterialsThe Welbilt Foodservice facility in Shreveport, Louisiana manufactures industry leading conveyor ovens. Customer service, warranty and service technicians are located in Fort Wayne, Indiana.
Created: 2024-09-19