Customer Service Representative
Rockdale County, Georgia - Conyers, GA
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Job SummaryWant to apply Read all the information about this position below, then hit the apply button.This is an entry-level office work position involving in-person and telephone contact with customers in the water customer service division. Through on-the-job training, employees are responsible for assisting customers with their payments and answering general questions. This also requires researching and providing information to customers and/or the collection and reconciliation of various fees related to services.Essential FunctionsThese are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.Receives and processes payments using an on-line computer system; prepares and distributes receipts; answers customer inquiries concerning payments.Opens cash drawer daily; take payments by check, cash, money order and credit card; prints daily transaction reports; verifies the accuracy of payments being applied to the computerized system; reconciles daily batches for finance.Explains department/office processes to customers including any documentation needed to process payments, and reviews documents submitted for accuracy.Provides information to the public by telephone or in person; answers inquiries or requests and resolves complaints and problems.Explains general department/office procedures, services, office hours, and accounts payable procedures.Performs routine clerical and filing duties; receives, sorts and distributes mail and maintains a variety of department/office financial and account files.Performs other customer service work specific to area assignment which may include:Pursuing delinquent water bills including researching new address and contact informationRequesting payment by either telephone contact or letter and maintaining delinquent filesSetting up new customer water accounts including performing needed research to establish accounts processing account adjustments with supervisory approvalSelling well water tests and dump tickets and renting hydrant metersGenerating work orders for other departments office staff.Additional DutiesThe employee in this classification may be expected to perform any related duties as required by proper authority.Knowledge, Skills, and AbilitiesAbility to relay information clearly and concisely with particular skill in tone.Ability to deal with the general public in an effective, tactful, and courteous manner, including communicating effectively with diverse and sometimes irate, hostile, and threatening customers.Ability to listen and ascertain the needs of customers; ability to find and communicate accurate information concerning processes, policies, and procedures to customers.Ability to handle multiple interruptions and adjustments to priorities throughout the day.Ability to understand and follow oral and written directions.Ability to maintain routine records.Ability to communicate effectively, both orally and in writing.Ability to research and stay updated on applicable laws and regulations.Ability to distinguish between shades of color.Ability to talk and hear.Ability to walk, stand, sit, stoop, kneel, crouch, reach, lift light objects, and to use fingers/hands in order to perform a wide variety of assigned tasks.Working ConditionsWork is typically performed in an office environment.Minimum Qualifications1. High school diploma or equivalent.2. One (1) year of customer service experience in a computerized work environment.3. OR have a combination of education, training and work experience that is equivalent to #1 and #2 above that provides the requisite knowledge, skills and abilities for this job.4. Valid Georgia driver's license.
Created: 2024-09-19