Customer Service Representative - Webhosting - Second ...
IONOS EN - Philadelphia, PA
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At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.Ensure you read the information regarding this opportunity thoroughly before making an application.We are currently hiring staff who can work shifts of either 12 PM - 8 PM or 2 PM - 10 PM Monday - Friday.Job Summary:The Technical Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. Technical Customer Service Representatives also sell these products, assist with billing issues, and cancel packages as necessary.Specific Responsibilities:Resolving customer issues via phone, email and chatTroubleshooting a wide range of technical and billing concerns and educating customers about our products and processesDemonstrating both technical proficiency and effective soft skills in resolving customer issuesRecommending and selling the right products and services based on customer's business and personal needsEffectively managing queues to meet departmental goals and resolve incoming workload efficientlyRequired Qualifications:High School Diploma or equivalent1-2 years of customer service experience either in contact center, retail, or related fieldStrong written and spoken communication skillsAbility to adapt to changing products and processesAbility to process and document phone calls, chats and emails efficientlyAbility to project a positive and helpful attitude to customers and colleaguesStrong technical skills and familiarity with terminology (training will be provided for specific IONOS products)Preferred Qualifications:Experience providing technical support to customersExperience with website construction and/or the website hosting industryPhysical Requirements and Working Conditions:The ability to perform the essential responsibilities of this job in our Philadelphia office during new hire trainingThe ability to use a computer and telephone for extended periods of time to communicate, create, and access information.The ability to regularly sit or stand for extended periods of timeDisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.About IONOSIONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
Created: 2024-09-19