Customer Service Manager
Mr. Handyman - Frederick, MD
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Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment. Learn more about the general tasks related to this opportunity below, as well as required skills.Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.When you join the Mr. Handyman team, you get so much more than a job... you get a career you can be proud of, and the support of industry-leading software and business systems.Why You'll Want to Join Our TeamHere are just a few of the benefits you'll receive when joining the Mr. Handyman team.Competitive payAdvancement and growth opportunitiesWork with a team of Service and Office Professionals that deliver an amazing customer experience every day The pride that comes with applying your skills in a challenging and varied work environmentThe opportunity to wow customers with a best-in-class customer experience and solutionsFlexibility with hours so you can take care of life's important eventsAnd so much more...Your Responsibilities as an Office ProfessionalLead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations. Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.To Succeed in this RoleBe highly organized and detail oriented Possess excellent customer communication and independent work skillsDeliver solutionsBe a self-starter Have computer experience with Office and Excel Job RequirementsThese are the minimum requirements to be considered for this position.Live within the areaHave 2+ years of experience in an office settingSolving problems must come easily to youComplete a background checkProfessional communication and phone skillsBenefits & PayThe pay range for this position is $19.00/hr to $21.00 and is dependent on your experience.Still with us? Great!Remember, we're looking to hire only the best. If that's you, APPLY TODAY!
Created: 2024-09-19